IT Business Partner Supervisor

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Position Summary 

The primary purpose of an IT Business Partner is to work with business units to 1) be the primary liaison between the business unit and IT, 2) understand the business unit’s objectives and strategic initiatives and 3) ensure that IT services are provided that are in alignment with their goals.  This position would help their assigned business areas understand how to best leverage existing or new technology to accomplish short- and long-term initiatives.    In addition, this position will also be leading a team of IT Business Partners.

 
Essential Duties and Responsibilities: 

• Lead a team of IT Business Partners while also operating as an IT Business Partner to a subset of Business Leaders.

• Be a strategic business partner and trusted advisor who supports business strategy development and helps drive business value results through technology innovation and automation. 

• Understand the strategic objectives, functional capabilities, operating models, issues, and technology needs of assigned functional areas. 

• Facilitate the management, planning, and governance of technology demand within assigned functional areas. 

• Interact on a regular basis with business leadership to ensure needs are understood and IT updates are communicated on a consistent basis to groups as needed. 

• Maintain and nurture relationships to manage demand, identify requirements, and support the delivery of solutions. 

• Support the analysis, justification, and selection (or review the selection) of technologies and services.  Support cross divisional business initiatives and explore IT synergies and efficiencies. 

• Assist the business units in developing stated business outcomes and work with IT & other appropriate departments to achieve the desired results. 

• Full engagement with the business unit so that they understand the way a service is presented and ensuring that commitments from all sides (business unit, vendor, and IT) have been fulfilled. 

• Understand business processes and strategy from a local and global perspective. 

• Navigating a large IT department with a high number of technologies and technical disciplines. 

• Measure levels of customer satisfaction and respond to any drop in satisfaction with suitable action plans. 

Desired Skills and Experience: 

The successful candidate will be an excellent communicator with strong relationship building skills who can provide leadership in aligning data/technology and line of business strategic organizational goals. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Lead a team of professionals, with diverse skill sets and ideals, to foster understanding and collaboration.

• Be self-motivated with the ability to work autonomously in a fast-paced environment. 

• Ability to build strong relationships; possess excellent interpersonal and communication skills, including written, verbal and presentation skills.