Senior Operations Analyst

In this part-time, temporary role, the Senior Operations Analyst will be responsible for partnering with Professional Services leadership to identify, analyze, and deliver, audit and measure the results for inter-departmental process improvements and strategic initiatives required to scale the Professional Services function.

Key Responsibilities:

• Driving the creation of standard operating procedures
• Supporting the creation of templates
• Partnering with Professional Services leadership to create a backlog of process improvement initiatives and scalability driven projects
• Leveraging available data to collaborate with Professional Services leadership and team members to prioritize initiatives based on impact and effort
• Performing the necessary impact analysis to quantify and validate the need for the change
• Identify a clear cohort to use the planned deliverables to  validate our problem hypothesis
• Gather information required to round out the business case
• Deliver based on prescribed scope of work
• Communicate progress as the delivery work is being done
• Rollout the tools and orient / train the cohort to use the tools
• Validate the impact of the initiative and the use of the deliverables

Skill Requirements:

• Analytical Skills:
  • Strong analytical and problem-solving skills to perform impact analysis and validate the need for changes.
  • Proficiency in data analysis and the ability to leverage data for decision-making.
• Project Management:
  • Experience in project management, including the ability to create and manage backlogs of process improvement initiatives and projects.
  • Ability to deliver based on a prescribed scope of work and manage timelines effectively.
• Process Improvement:
  • Experience in creating and implementing standard operating procedures and templates.
  • Proven ability to identify and execute process improvement initiatives.
• Communication Skills:
  • Excellent verbal and written communication skills to effectively communicate progress, collaborate with leadership, and train team members.
  • Ability to gather and present information required for business cases.
• Collaboration and Partnership:
  • Strong interpersonal skills to partner with Professional Services leadership and team members.
  • Ability to work collaboratively with cross-functional teams.
• Training and Orientation:
  • Experience in rolling out tools and training users on new processes and tools.
  • Ability to validate the impact of initiatives and ensure the effective use of deliverables.
• Technical Proficiency:
  • Proficiency with relevant software and tools for data analysis, project management, and process documentation.
  • Familiarity with Professional Services operations and scalability projects is a plus.
• Attention to Detail:
  • High level of attention to detail to ensure accuracy in impact analysis and business case development.
• Adaptability:
  • Ability to adapt to changing priorities and manage multiple tasks simultaneously.

Education/Certification Requirements:

• Bachelor’s Degree
• PMP or Six Sigma not required but preferred

Additional Requirements:

• Technical Skills:
  • Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
  • Familiarity with project management software (e.g., Asana, Trello, Jira).
• Soft Skills:
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Excellent time management skills and the ability to work under tight deadlines.
• Interpersonal Skills:
  • Abilit