Senior Data Specialist – Managed Account Data

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

Drive Excellence in Managed Account Data at Caterpillar.

Are you passionate about leading teams and shaping the future of data management?

Do you possess expert knowledge in the stewardship, integrity, and governance of managed account data?

Join our dynamic team at Caterpillar as a Lead Data Specialist, where you’ll play a pivotal role in maintaining and optimizing managed account data within the Customer Master system to support our strategic business growth.

The Lead Data Specialist for Managed Account Data is responsible for overseeing the quality and completeness of managed account information within Customer Master. This role will guide initiatives to ensure that Caterpillar’s managed accounts are accurately represented in Helios, gather the voice of the business with respect to data needs, and work closely with Data Product Owners to deliver on those needs.

What You Will Do:

• Lead the stewardship and management of managed account data in Customer Master, ensuring Dealer and Caterpillar Managed Accounts data is accurate, aligned, and visible through dashboards
• Oversee customer data change requests from managed account teams, collaborating with technical teams for bulk requests, ensuring requirements fulfilled efficiently.
• Champion and uphold data quality and governance standards.
• Collaborate with Industry Managed Account teams to develop business requirements for additional Data Product features that support managed account data and processes
• Partner with the analytics team to proactively identify data issues and corrective actions
• Effectively communicate with business partners and dealers on data and process improvements
• Minimal travel required (less than 15% working time)

What You Will Have:

• Value Realization: Basic knowledge of value realization methods; ability to plan, execute, monitor and manage business activities and resources to determine and achieve the actual value from a business initiative as estimated in an associated business case.
• Modeling: Data, Process, Events, Objects: Working knowledge of data, process and events; ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events.
• Communicating Complex Concepts: Working knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.
• Information Management: Extensive knowledge of an organization's existing and planned Information Architecture and Information Management (IM) methodology; ability to collect and manage information from different sources, and distribute this information to enhance operational efficiency.
• Agile Development: Working knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.

Considerations for Top Candidates:

• Extensive experience in data management (typically 5-7+ years)
• Typically a college or university degree or 9 to 12 years of experience
• Previous experience with Snowflake and Microsoft Excel
• Existing knowledge of Managed Accounts and processes
• Experience in managing data & data governance
• Strong organization and analytical skills
• Ability to work and communicate effectively in a complex, rapidly changing, and culturally diverse environment.
• Strong process management skills to understand incoming data feeds and requests while also understanding the use