Sales Ops Support Specialist IV

 

Toshiba Global Commerce Solutions is seeking a  Sales Operations Support Specialist IV that supports all commercial related activities for our Direct Accounts and Business Partners including, but not limited to, pricing proposals, contract creation, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set-up and, providing support to field sales, project managers and sales partners for quoting purposes of our products and services.  Ensures deals, opportunities and purchase orders are processed efficiently and align to JSOX and other TGCS policies, works closely with finance and legal when required.  Works collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross functional teams.  Responsible for creating contracts, service projects and product quotes using quoting tools for new and existing clients and business partners. Provides contractual, operational, and transactional support directly to our internal and external customers.

The Sales Operations Support Specialist IV is an experienced career level position who can manage autonomously standard and advanced business scenarios.  Can manage more challenging and complex deals, projects, opportunities, and tasks with limited supervision.  Has a strong understanding of department processes and is proficient with department tools and Oracle.  Is capable of training new employees on fundamental and more challenging business processes, department tools and Oracle.

 

RESPONSIBILITY:

• Quote/Contract Creation, Contract/Order Review and Validation, Contract/ Registration/Deal Processing - Provide support for all commercial related activities for our Direct Accounts and Business Partners including, but not limited to, contract creation, utilization of quoting tools, pricing proposals, service projects, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set-up, product configurations, service offerings, processing deals and purchase orders efficiently, registering and management of service contracts and, support client rollouts and product and offerings transitions.
• Work collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross functional teams. Provide contractual, operational, and transactional support directly to our internal and external customers.
• Operations Key Metrics - Assist in providing Operational Metrics to highlight organizational performance and for management review and discussion on variances.
• Operation Processes / Procedures / IT Enhancements – Maintaining current processes and assisting to improve efficiency and accuracy. Focus on automation by using current tools and reduce the amount of manual spreadsheet efforts.
• Assist with creating process documentation, training of processes, and process improvement initiatives to improve the overall delivery of support.
• Identify issues and improvements and propose IT enhancements with internal systems, including but not limited to review of Functional Design Documents and User Acceptance Testing.
• Business Controls / Audits – Assist with JSOX and reviews with external auditors. Electronically store all pertinent documentation (contracts, proposals, quoting, pricing, forecasts etc.)

 

AREAS OF EXPERTISE & SPECIAL SKILLS:

• Bachelor’s degree or minimum of 8 years of related sales operations / sales support work experience internal or external
• Minimum of 5  years HW Maintenance Services background, agreements/contracts execution
• Minimum 5 years of understanding and creating, validating, and processing customer contracts and product proposals for Services and HW/SW offerings
• Proficiency with Microsoft Office: excellent Excel skills required; Teams, One Note; SharePoint and PowerPoint recommended. Tableau experience a plus.
• Attention to details a must along with good organization skills
• Oracle experience with focus on one or more of the following tracks, Projects, OKS or Q2C
• Excellent oral and written communication skills
• Excellent presentation skills with the ability to present to management
• Personal dedication with the drive to achieve set goals and work independently
• Team player that works well with others and collaborates with other organizations
• Have a deep understanding of customer needs and exceed customer expectations
• Time management skills to ensure all deadlines are met
• Ability to work under pressure and prioritize workload, complex tasks and issues as required