Director, Business Configuration & Shared Services-Virtual

Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you?

We are hiring a Director, Business Configuration & Shared Services Management to lead and oversee teams. This includes Customer Solution Delivery Business Analysts, Leave Solution Analysts, and the Alight India organization.

Our story 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” 

Our Values: 

Champion People – be empathetic and help create a place where everyone belongs. 

Grow with purpose – Be inspired by our higher calling of improving lives. 

Be Alight – act with integrity, be real and empower others. 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. 

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

Learn more at careers.alight.com.  

Responsibilities

• Overseeing the delivery and consistency of business configuration across Customer Solution Delivery Business Analysts, Leave Solution Analysts, and Alight India teams. Ensuring execution of best practices for requirements gathering, system setup using business-configurable tools, and testing.
• Driving measurable, consistent, and predictable portfolio delivery to accelerate and optimize solutions for Alight’s customers. Leading the advancement of the implementation delivery model by integrating SIS framework best practices.
• Providing post-go-live stabilization support for AM360-migrated clients to ensure successful renewals and long-term satisfaction.
• Maximizing the Alight India Shared Service Model for efficiency, throughout, and scale. Direct shared services vendor delivery where applicable. Taking ownership of CRO accountabilities from client intake and managing defect tickets directly from ServiceNow.
• Overhauling the LeavePro Pass Thru governance model to support automation of production readiness and scorecard metrics. Enabling faster and higher-quality client request fulfillment.
• Managing a team of Customer Solution Delivery individual contributors. Ensuring service level agreements (SLAs) and key performance metrics are consistently met or exceeded.
• Analyzing current processes to identify and implementing optimal technology solutions. Collaborating with technology partners to coordinate development efforts and ensure timely, accurate delivery.
• Maintaining a knowledge base of current tools, technologies, and methodologies. Training team members on process standards and tool usage to ensure consistent execution.
• Providing analytical insights and expert advice to clients. Managing communications related to ongoing projects, ensuring transparency and alignment across stakeholders.
• Defining best practices via management of tools and resources to fit into Alight Leave Solutions enterprise goals and needs.
• Supporting direct reports through coaching, mentoring and performance management. This can include validation of their work, relationships with peer and project stakeholders and time management.

Requirements

• Possess education of bachelor in a business, management and/or technical fie