Renewals Manager (Remote - US)

Who We Are
At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.
Our employees are experts in the employee experience, workforce communications and technology. Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?
Our Values
Every employee is an owner with responsibility and credit for our progress.Leadership is in our build and we see change as a catalyst for improvement.We win as a team, committed to help our coworkers and customers thrive.

Role Overview
As Renewals Manager you will be responsible for managing the renewal process of existing client contracts. The primary goal will be to ensure customer satisfaction and maximize efficiency in the contract renewal process. You will work closely with customers, account management, finance, and customer success to understand the customer's required capabilities and positive business outcomes, address any concerns, negotiate contract terms, and successfully secure renewals.

Responsibilities

• Proactively manage the end-to-end renewal process for assigned client accounts, ensuring timely and successful contract renewals.
• Build and maintain strong relationships with key decision-makers and influencers within client organizations, understanding their goals, challenges, and needs.
• Clearly communicate the value and benefits of our solutions to clients, addressing their specific needs and challenges and helping to identify opportunities for revenue growth.
• Collaborate with clients to negotiate renewal terms, secure price uplifts, and propose contract modifications while ensuring alignment with company policies and objectives.
• Serve as a point of contact for customer inquiries, providing prompt and accurate information regarding renewals, contracts, and account-related matters.
• Monitor and report on renewal metrics, including renewal rates, revenue projections, and customer feedback, to inform business decisions and strategies.
• Proactively identify at-risk accounts and develop strategies to address potential issues before they impact renewals.
• Work closely with internal teams such as Sales, Account Management, Revenue Operations and Customer Success to leverage their expertise, resolve customer issues, align on the customer's positive business outcomes to deliver a seamless renewal experience.
• Maintain accurate and up-to-date records of customer interactions, next steps, forecast categories, contract terms, and renewal activities in Salesforce or other designated platforms (Planhat).
• Continuously identify opportunities to streamline and enhance the renewal process, proposing and implementing improvements to increase efficiency and customer satisfaction.

Minimum Qualifications

• Three or more years of experience in renewals, account management, or related role with a proven record of success
• Prior experience with Salesforce, CPQ, Excel, Word
• Excellent verbal and written communication skills

Why Firstup? Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome. If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit. We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally. Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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