Global Head of Talent Acquisition

Who We Are

WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients. 

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives.

Location and Flexibility 

Our Head of Talent Acquisition is an integral part of our Employee Experience Leadership Team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid three days a week capacity in any of our office locations (Charlottesville, VA, Durham, NC, Columbus, OH, Vancouver, BC, Sao Paulo, Brazil, or Porto Alegre, Brazil)

The Opportunity

The Head of Talent Acquisition is a pivotal leadership role designed to guide and evolve our global talent acquisition strategy, ensuring the attraction, engagement, and hiring of top talent globally. This role is central to our mission of driving growth through a high-performing, diverse workforce, and is directly responsible for enhancing our employer brand and expansion into new talent markets.

What you'll achieve

• Improve Key Performance Indicators (KPIs): Increase Employee Referral Rate from 10.4% to 15%, Offer Acceptance Rate from 76.7% to 85%, reduce Time to Fill from 89 days to 60 days, and optimize Cost Per Hire, within the fiscal year.
• Strengthen Employer Branding: Develop and implement a strategic plan to level up our employer brand to attract top talent.
• Global Talent Acquisition Strategy Execution: Successfully lead and manage recruitment efforts across North America and LATAM, including entering new markets, ensuring a consistent and effective hiring process that aligns with our global expansion goals.
• Integration of DEI Principles: Seamlessly integrate diversity, equity, and inclusion principles throughout the recruitment process to foster an inclusive workplace culture and diversify our talent pipeline.
• Innovation in Talent Acquisition: Introduce innovative recruitment solutions and technologies to solve novel problems, improving efficiency and effectiveness in hiring practices.
• Management and Development of Talent Acquisition Team: Lead a team of approximately 20, directly managing 8, including individual contributors and managers, fostering a culture of growth, performance, and continuous improvement.

Qualifications

• Global Leadership and Team Management: Demonstrated ability to lead and manage a diverse, global talent acquisition team, with experience in direct management of both individual contributors and functional managers.
• Strategic Stakeholder Engagement: Strong competency in managing executive stakeholders, with the presence and assertiveness needed to manage expectations and say no when necessary.
• Adaptability to Market and Organizational Dynamics: Exceptional ability to manage ambiguity and adapt to evolving needs through organizational changes, and market expansions.
• Market Expansion Experience: Experience in evaluating global talent markets delivering accurate research and sound recommendations to the executive team
• Innovative Problem-Solving: A forward-thinking approach to talent acquisition, willing to seek out and implement new solutions to enhance recruitment practices and outcomes.
• DEI Integration: Commitment to integrating DEI throughout the recruitment process, enhancing the inclusivity and diversity of the organization.
• Technical Proficiency: Experience with ATS and CRM systems, and proficiency in utilizing recruitment technologies and tools such as LinkedIn Recruiter, Gem, Greenhouse, ModernLoop, and Ashby, or the ability to quickly adapt to new technologies.
• Employer Branding Expertise: Proven track record in building or significantly improving employer branding, particularly in situations following organizational challenges or reputational impacts.
• Regulatory and Compliance Understanding: Knowledge of compliance requirements for recruiting within a public company, especially in the tech industry, with a global perspective.
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