Director, Revenue Generation and Renewals - Remote

The Director, Revenue Generation and Renewals is instrumental in addressing the revenue operations and renewal needs for the EdAdvisory Growth Organization. The role will lead the Proposal Management and Renewal team, which is made up of the RFP Support, Commercial Content and Design, and Pricing and Renewals. The objective of this role is to lead teams that support driving new and existing opportunities, upsells, and renewals through the pipeline with the Client Relations and Client Services teams supporting revenue growth. This position demands a strategic leader with a comprehensive understanding of revenue operations, a knack for optimizing sales processes, and a passion for enhancing the customer experience.

This is a Remote position available in the United States. Candidates close to our Newton, MA Headquarters are preferred.

Responsibilities:

• Leadership/Strategy Development:

  • Develop and implement a comprehensive revenue operations strategy aligned with company and revenue goals

  • Drive the integration across teams to ensure streamlined operations and enhance team efficiency, productivity, and revenue growth

  • Build a high-performing team by developing and retaining top talent

  • Partner with other leaders to optimize pricing, packaging, and processes that optimize revenue and margin to meet our business goals of growing and renewing profitable revenue

• Proposal Management

  • Set team goals and key performance indicators (KPIs) to measure the success of RFP responses

  • Explore and pursue opportunities to continuously improve output, turnaround time, and deliverables to maximize revenue growth by CS and CR teams

  • Work with appropriate cross-functional teams to scope and implement additional tools to enhance team output including RFP content and digital design output

• Renewals/ Retention Team

  • Envision, develop, and successfully delegate the implementation of a comprehensive renewal strategy to increase renewal rates, upsells and promote favorable contract terms

  • Utilize data and analytics to monitor client usage patterns, feedback, and priorities to make data-driven decisions to enhance renewal rates and inform account revenue expansion

  • Analyze reports and other data sources on renewal and retention metrics, presenting insights and recommendations for increasing recurring bookings

  • Use Salesforce Dashboards and Reports to oversee the inputs of renewal forecasts, ensuring accurate and timely reporting to senior leadership

Qualifications:

• Bachelor's Degree in a related field or 5 additional years of comparable experience

• 7 years leading account management, sales, renewals teams, marketing or equivalent experience is required

• Track record of building reporting structures and leveraging insights within Sales and Marketing data sets to inform strategic decision-making

• Proven ability to collaborate and work effectively in a team environment with shared responsibilities

• Some travel required (about 10-15%)

• Outstanding data analytics, workflow management, process improvement, negotiation, and written/oral communication skills

• Advanced Excel skills and proven ability to produce comprehensive data-driven recommendations

• Demonstrated success managing sales and contract renewal strategies and processes

• Experience with Salesforce and workforce management tools strongly preferred

• Experience with SaaS implementations, pricing models and strategies a plus

• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Compensation:

The annual salary for this position is between $135,000 - $160,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for a 10% bonus plan and RSU's.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term a