Global Chief of Staff, Merkle

Company Description

Merkle is a customer experience transformation business partner to the Fortune 1000. The future of brand loyalty and competitive advantage is the customer experience, and we empower the world’s leading brands to transform their data, technology, and organizational capabilities to deliver those differentiated customer experiences across marketing, sales, commerce, and service. For more than 30 years, we have built upon our heritage in data, analytics, and technology, building unmatched skills in hyper-personalization. Our combined strengths in CX consulting, data transformation, and digital transformation drive improved marketing results and competitive advantage for our clients, including brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 13,000 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2020 net revenue of $1.3 billion.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu.

Job Description

The purpose of this role is to act as a strategic advisor to the CEO/President and senior management team.  They are a problem solver who will create and lead the day-to-day governance, project management and coordination across all aspects of their respective business.  The Chief of Staff will be responsible for planning and managing the administrative, financial, and operational activities for the CEO/President.

• Facilitate all aspects of time management, prioritization, and preparation of executive action items and agenda including post-meeting follow-ups.
• Meeting preparation and follow up: reviewing upcoming meetings to ensure the leader has all the information needed to be as productive as possible and sending out agendas or documents to meeting attendees as necessary.
• Acts as the liaison between CEO/President and other executives, clients, and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time.
• Provide exceptional project management for functional and cross-functional teams. Organize and prepare materials and presentations for internal and external meetings.
• Build and maintain relationships with stakeholders who have accountability for program or initiative execution.
• Ensure cross-functional teams work collaboratively and effectively.
• Ensure effective and consistent communication at all levels that give clear sight of progress of the project.
• Proactively manage changes in project scope, identifies and manages project risks and escalate as needed for resolution.
• Research, benchmark, analyze data, and make recommendations as needed.
• Drafts communications emails, presentations, and other correspondence on behalf of the CEO/President.
• Oversee strategic business initiatives from development through successful execution under the guidance of senior leadership
• Orchestrate CEO / senior leadership involvement for effective decision making, delegating effectively where necessary
• Contribute to the dentsu-wide strategy by anticipating future disruptive Market forces and opportunities, by working closely with the four regions and leveraging dentsu global executive where opportune, always considering how to deliver long-term client, shareholder and societal value.
• Input into and influence CEO’s client engagement/touchpoints against relationship maps and growth plans
• Develop a succinct singular company report based on inputs from across the business.
• Partner with the business to play an active role in the coordination of communications necessary for key business events - promote communication and active liaising between executives and senior leaders.
• Improve current processes and coordinate organisational procedures for optimised efficiency and productivity.
• Work closely with colleagues within the businesses and the functions (Finance, Legal, Operations, Technology and HR) to understand the implications and impacts of the business transformation to ensure they are effectively managed.

Qualifications

• 5-10 years experience working in a business management or executive role