Senior Business Operations Director

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

 

The American Heart Association has an excellent opportunity for a  Senior Business Operations Director within our Orange County Inland Empire Coachella Valley (OIC) Division based in Irvine, California.

 

The Senior Business Operations Director position is responsible for effectively developing, planning, managing and implementing operations and special events for the Division to ensure overall success of division revenue, health impact and volunteer engagement goals.  This includes independently managing the planning and execution of events, division operations, fiscal compliance and facilities.  Ensures full compliance with applicable laws, ordinances and policies for safe, effective and efficient operations and service delivery.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting commitment to fostering an inclusive environment, our focus on work-life harmonization, and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Manages Coordinators consistent with the American Heart Association’s leadership competencies. Provides staff leadership in operations; event volunteer recruitment, orientation, training and recognition; event logistics and vendor management.
• Serves as the operations lead for the Division and primary liaison with Western States and National departments on facilities, finance/accounting, human resources, safety and security, and vendor management. Facilitates orientation and onboarding of division staff. Stays current with Region and National business operations standards and requirements.
• Manages the property and facilities, ensuring that standards for safety and operational compliance and effectiveness are consistently met. Includes office/building daily operations in accordance with established policies and procedures; coordination of maintenance and repair work; maintaining disaster preparedness/emergency response plans for the office; ensuring office safety, security and risk management, and appropriately responding to property/facilities needs.
• Develops, plans and oversees volunteer recruitment and management. Trains volunteers and manages assignments on-site during event. Serves as the liaison with corporate volunteer leaders in managing employee participation at American Heart Association events.
• Provides logistics coordination for fundraising events including site contracts, infrastructure, lighting, sound, food and beverage, etc. Oversees the vendor contract process for assigned events to ensure that each site is following American Heart Association best practices, guidelines and procedures. Ensures vendors adhere to contractual obligations and perform as agreed upon, and negotiates remedies if obligations are not met. Evaluates and manages vendor relationships in order to ensure service levels are maintained or exceeded.
• Develops, tracks and manages to campaign budget. Manages invoices, expenses and related accounts for assigned campaigns/events.
• Oversees and directly performs Accounting Liaison (AL) and finance responsibilities including mail processing, cash receipts, accounts receivables, fiscal compliance.
• Leads customer relationship management (CRM) and event/campaign systems and data compliance for the Division. Creates and runs reports from internal databases and systems. Ensures that income targets, goals, weekly reports are timely, clear and effective in meeting leadership needs related to revenue. Ensures accuracy and adherence to the latest policies and practices of the American Heart Association as they relate to fiscal and event financials.
• As a member of the Region Operations Team, provides operations support to other division(s) as needed and effectively manages organizational culture of high accountability, engagement and performance including identifying and implementing continuous process improvements for operational excellence.

Qualifications

• Minimum of five (5) years’ experience that in