Business Coordinator

 

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

Sugar Valley Estates

Job ID

2024-219350

JOB OVERVIEW

In the role of Business Coordinator, you are responsible for a complete understanding of how important hospitality services are to residents along with providing general human resources services to the team members. Assists the General Manager as needed and is responsible for assisting the community with business administration, human resources, and systems related business processes. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Business Coordinator creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

RESPONSIBILITIES & QUALIFICATIONS

  Responsibilities:

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Hire, orient, schedule, train, coach, and counsel concierge team.
• Provide timely feedback to team and consistent performance management.
• Assist General Manager to Provide high levels of customer service and create a restaurant style dining atmosphere.
• Assist General Manager and Executive Chef to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Partner with General Manager (GM) to provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Partner with GM to train team on company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Solve issues before they become problems or complaints.
• Assist the General Manager with all aspects of community operations.
• Act as “Manager on Duty” when the General Manager is not on site.
• Ensure adequate coverage of front desk to maintain overall satisfaction of customer service experience.
• Perform other duties as needed and/or assigned.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.

Recruitment

• Coordinate the community’s team member recruitment efforts in accordance with Sunrise Senior Living standards, programs and services expectations.
• Champion with community leadership all Sunrise Senior Living human resource policies and procedures related to recruitment and employment matters such as but not limited to pre-employment screenings, reference checks, recruitment and selection process, group interviews documentation, job previews and job offers.
• Partner with department coordinators with forecasting staffing needs, networking, optimization of team member availability, and other employment events.
• Ensure all new hire paperwork and administration is completed timely and prepared for payroll and record keeping including creating and maintaining team member personnel file information in appropriate systems such Human Resource Information System (HRIS), timekeeping system, Applicant Tracking System (ATS).
• Champion the team member on-boarding and welcome orientation process, maintains personnel files and binders according to Federal, State regulations and Sunrise policy.

Payroll & Human Resources

• Ensure team members follow Federal, State, Local and Sunrise timekeeping policies in recording/punching hours worked.
• Process payroll and submit accurate bi-weekly payroll by established schedule.
• Maintain and update team member benefits administration and is a resource to direct team members for answers and resolutions.
• Complete payroll reconciliation per Sunrise internal business controls.
• Champion training compliance and records, performance appraisal records and ongoing data entry into Sunrise University portal.

Information Monitoring, Process and Systems

• Set up ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines, and reporting