Manager Retail

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

This position is responsible for providing the leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park and City Walk.

Essential Functions:

• Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards.  Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations.
• Create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
• Partner with Human Resources Manager to continuously train, develop and promote all restaurant teams through individual performance planning.
• Responsible for performance development including administering discipline, resolving employee relation’s issues and conducting individual and team meetings.  Responsible for development of staff including training, mentoring and coaching.
• ·Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control, while focusing on exceeding annual EBITDA targets.
• Communicates on a constant basis with Area Manager regarding Retail Stores and staff performances and challenges.
• Takes an active part in recruitment and retention of staff.
• Ensures that shopper reports are within acceptable levels.
•  Responsible for developing weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment and Union guidelines, as well as Company policies and procedures.
• Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness and visual/merchandising presentation.  Responsible for monitoring performance and making recommendations to maximize current trends.
• · Exceed annual EBITDA targets.
• · Communicate on a regular basis with Area Manager regarding locations performance and challenges; make recommendations for improvement when necessary.
• · Review and analyze store performance results daily while identifying and resolving opportunities with management team.

Qualifications

• Experience: 3+ years of high volume retail store management experience.
• Education:  Bachelor’s degree in Business Administration (or related field), or 5 years Industry experience preferred
• Working Knowledge of Windows 95/98 (Word, Excel, POS).  Previous experience with JDA preferred.
• Excellent written and oral English communication skills to effectively communicate with all levels of the organization

Desired Characteristics:

• Previous retail management experience, specifically within the theme park/entertainment industry preferred

• A strong passion