Technical Support Engineer

Description

Driivz empowers major service providers that aspire to take a significant role in the e-mobility landscape with a market-leading, end-to-end EV charging and smart energy management software platform. 

Since founding Driivz, our core focus has been on providing a digital services software platform to major players in the EV market. With hypergrowth in EV charging infrastructure, we offer a scalable, intelligent and integrated solution that enables our clients to effectively manage their networks and provide drivers with an exceptional EV charging experience. 

Operating in over 30 countries in the US, Europe and Asia, we enable hundreds of millions of events for millions of EV drivers and manage tens of thousands of public chargers (100,000s in roaming).  

Our customers include global industry players such as: EVgo, Volvo Group, Shell, CircleK, Recharge, Centrica, ESB, ElaadNL, CEZ, Mer, MOL Group, and eMobility Power.  

Join our team to work alongside the most brilliant and disruptive minds that are focused on leading the eMobility industry and building a greener world.

For more information, please visit http://www.driivz.com

We're looking for a talented Technical Customer Support Engineer to join our team!

Responsibilities:

• Support Driivz customers issues/queries/incidents (B2B) Per SLA.
• Adaptive for frequent context switching and working on multiple issues/Projects at once with expansive ownership, and ruthless prioritize.
• Build strong relationships with our customers and operators to ensure their success.

Requirements:

• At least 3 years experience as Technical Support Engineer 
• Proven experience in Production Environments. (preferred Cloud based - AWS, GCP)
• Excellent analytics and investigation skills.
• Familiarity with database concepts (preferred actual experience with SQL)
• Advanced Knowledge of basic network functions, standards, and protocols (e.g. proxies, SSL, http, etc.)
• Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency
• Experience with monitoring systems (OPS Ginie, Grafana, etc.).
• Experience with Ticketing system management (Zendesk, Jira)
• Excellent communication skills.
• Experience in both Windows and Linux environments (Advantage – Ubuntu).
• Scripts knowledge (Bash/Perl/Python/etc.). (Advantage) 

Requirements

None