Documentation and Training Specialist

CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions". 
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!

Responsibilities:

• Documentation Management: Analyze and restructure the existing knowledge base to enhance usability and accessibility
• Training Process Development: Participate in the development and implementation of an effective cross-company onboarding and training process for new employees to ensure a smooth integration into the company
• Knowledge Assessment Framework: Assist in designing and lead the maintenance of a framework to assess the knowledge and performance of team members, ensuring they meet operational standards
• Operational Procedures Documentation: Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality in service delivery
• Process Improvement: Identify documentation and training gaps, gather feedback, and work collaboratively to enhance content and training materials. Work closely with the Quality Specialist on the identification and improvements of those gaps
• Training and Documentation Metrics: Develop simple metrics to evaluate the effectiveness of training materials and documentation, ensuring continuous improvement and alignment with team needs
• Reporting and Documentation: Prepare detailed reports on training programs, onboarding, assessments, and more
• Partnering with Key Stakeholders: Collaborate closely with sales, compliance, product, and implementation teams to manage multiple client project plans

Qualifications:

• 1-2 years of experience in a documentation or training-related role, preferably in fintech or cryptocurrency sectors
• Experience in creating and optimizing operational procedures and training materials
• Proven ability to work cross-functionally and collaborate with various teams
• Familiarity with risk management and process optimization techniques
• Experience with analytics tools or data analysis methods is a plus
• Experience in integrating partner solutions is a strong advantage
• Preferable: Experience with prompt engineering and generative AI tools (e.g., text-to-text and text-to-video applications)

Skills Required:

• Strong Communication and Presentation Skills: Ability to clearly convey information in both written and verbal formats, as well as present training content effectively
• Process Documentation Skills: Ability to develop and maintain standard operating procedures (SOPs) and effectively document operational processes
• Feedback and Improvement Management: Skills in gathering feedback from stakeholders, identifying documentation gaps, and continuously improving training and documentation resources
• Ability to Translate Technical Information: Proficiency in translating technical product information into clear, business-oriented language suitable for the target audience

Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2024 CoinsPaid was awarded more than 10 times:
- Acquisition International 2024 - Best Crypto-payment Solutions Firm 2024 - Europe;- World Business Annual Awards 2024 - Leading Blockchain & Cryptocurrency Firm in Europe 2024;- World Business Annual Awards 2024 -  Best Blockchain Initiative Europe 2024;- World Business Annual Awards 2024 - Best Blockchain Fintech Company Europe 2024;- Global Brands Magazine Awards - Leading Cryptocurrency Payment Solutions;- ICA Compliance Awards - Development of Automated Real-time Risk Assessment System;- Europe Fintech Awards - Crypto Award;- EiGE Awards - Best Payment Provider 2024;- World Business Annual Awards 2024 - Best Cryptocurrency Payment Solution Provider Europe 2024;- World Economic Magazine 202