Lead Developer Documentation Specialist – Data Cloud

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Us:
Welcome to the Data Cloud & Search CX team, where we specialize in creating foundational content for Data Cloud. Our mission is to provide trusted, comprehensive documentation that empowers developers, fuels innovation, and transforms customers into Agentforce companies.

Role Overview:
Are you passionate about thinking like a developer? Have you explored tools like Cursor, Llama, or GraphRAG? Have you built your own agent? If so, we’re looking for someone like you!

As a Developer Documentation Lead, you will play a crucial role in creating content that enables developers to effectively build on and extend Data Cloud. You’ll collaborate closely with our content architect, content strategist, as well as PM and Engineering stakeholders to understand developer needs and deliver industry-leading documentation.

Interested

Find out more about our team at #cx-swarnke-social and #broadcast-datacloud-doc. Spend some time on the Data Cloud Developer Center.

Key Responsibilities:

• Create and maintain developer-focused documentation for Data Cloud, ensuring clarity and accuracy.

• Collaborate with cross-functional teams including developers, product managers, and subject matter experts.

• Use AI tools for content creation, review, and research to enhance documentation quality.

• Adapt quickly to changing priorities and deliver high-quality content within tight deadlines.

• Advocate for customers by ensuring documentation meets their needs effectively.

Required Experience/Skills:

• 5+ years of professional writing with a focus on developer documentation.

• Strong ability to explain complex concepts to technical and non-technical audiences.

• Experience using AI tools for content creation and review.

• Excellent communication skills, including giving and receiving feedback.

• Growth mindset with flexibility to adapt to evolving priorities.

• Proven ability to work collaboratively in a fast-paced, Agile environment.

Desired Experience/Skills:

• Familiarity with source control software like Perforce or Git.

• Proficiency in XML-based authoring tools such as Oxygen.

• Experience with DITA and structured authoring methodologies.

• Knowledge of Salesforce and its ecosystem.

• Understanding of Agile development processes.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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