Business Support Assistant

Job summary

An Apprentice opportunity has arisen to join our energetic and vibrant 0-19 team in the Isle of Wight on a fixed term 15 month contract.
Our 0-19 Public Health Service is made up of Health Visitors, School Nurses, Health Care Assistants and Business Support who, together provide an essential comprehensive support to all our children on the Isle of Wight from birth to 19yrs. We are looking for someone who is passionate about customer / patient experience with a can do attitude.
You would be working alongside Clinical and Business Support staff and have regular communication with Parents/Carers. Your work will involve working on Systm1 (full training provided) to input information, therefore, we are looking for a motivated and efficient Business Support Worker.
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is an innovative forward-thinking trust who invest in peoples development, well-being and take pride in the care of our families and employees alike.
We are offering a full-time contract (37.5 hours) within a supportive team environment and full training will be given. 

Main duties, tasks & skills required

Word processing of correspondence eg. letters, reports, forms, tables, agendas, minutes & presentation material using appropriate I.T. packages

To send letters & compose routine basic letters within sphere of responsibility.

To use Trust email & intranet systems as required

Answer daily enquiries made over the phone & in person, taking accurate messages. Ensuring messages are prioritised & passed on to the most appropriate person

To ensure that post is collected & distributed in accordance with local team agreement

Liaise with others on matters agreed within sphere of responsibility. On occasions may have to exchange confidential & sensitive information to team members

To maintain high standards of customer service by responding in a helpful & friendly manner to all interactions with colleagues, service users & other professionals

Carry out routine daily admin processes & which may involve retrieving information from electronic systems or from manual filing systems in accordance with Trust policies & procedures

Request & maintain levels of office stationery

Deal with maintenance requisitions, maintain the necessary paperwork & coordinate the ordering/delivery of supplies for the team when requested, seeking authorised signatory

Provide cover for absence & annual leave of other administrative staff if specified to do so by the Business Administrator.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification

Qualifications

Essential

Educated to GSCE Grade 4 or above in English or equivalent standard
Completion of NVQ 2 in Business Admin or equivalent proven experience 

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the