Director, Client Operations

Business Overview 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com. 

Position Summary

We are currently looking for someone to join the Initiative team and be responsible for designing and implementing the operational process architecture in service of the Paramount client.  The ideal candidate will be someone who has experience in Media Planning and/or Buying & Ad Operations, works well in a fast-paced dynamic environment and understands the sense of urgency and attention to detail inherent in building operational processes that enable the delivery of successful media campaigns and the delivery of cleansed, harmonized, and accurate data for our client.

This is a pivotal role within our rapidly growing team of experienced specialists and must support the team to ensure by:

•    Creating media activation process best practices and documentation
•    Tailoring agency standardized ways of working to specific client needs across new processes and tools
•    Finding solutions for non-compliance and updating processes to drive further adoption
•    Ensuring consistency across all ways of working  
•    Governing data dictionaries used for naming conventions across all channels as well as adhering to the clients master data policies
•    Troubleshooting with ad-tech providers as required

Responsibilities

•    Understand client requirements and KPI’s for optimum campaign implementation and mar-tech recommendation
•    Onboarding new clients and ensure they follow the standardized agency process
•    Create documentation on ways of working, media best practices, etc.
•    Steward agendas and content creation for client-agency touch bases
•    Contribute and enhance to the media operations strategy
•    Drive change management with craft teams to break down the barriers of entry
•    Conflict resolution with support of the leadership
•    Expectation and relationship management with all stakeholders
•    Manage workflow between all stakeholders
•    Coordinate and ensure standardized set up across all media channels
•    Ensure standard of knowledge across all tools and platforms used is consistent across the teams
•    Identify opportunities to create efficiencies between all teams and evolve internal processes to enable dynamic and agile delivery of campaigns
•    Identify opportunities to implement new tools to create cutting edge solutions
•    Coordination of education sessions, enterprise level thought leadership and POVs

Required Skills & Experience

•    6+ years’ experience with media and/or managing operational processes
•    Directly managed teams and/or managed the workflow amongst multiple stakeholder groups
•    Ability to investigate, analyze and solve problems as well as clearly communicate results
•    Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
•    Strong attention to detail, well organized and possesses the ability to prioritize multiple tasks under pressure
•    Ability to work collaboratively as part of a cross-functional team
•    Excellent verbal and written communication skills, ideally comfortable in a consultative, client-facing environment
•    Be a highly motivated team player

Desired Skills & Experience

•    Project management experience, preferably in an agency environment
•    Experience and kn