Sr Human Resources Business Partner

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI.  You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success.  ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

Job Purpose 

The Senior Human Resources Partner works closely with Business Unit leadership, HRBP Leadership, and all other HR functions to provide comprehensive human resources support and direction. This role involves building strong internal relationships, collaborating, and influencing decisions across their assigned group to drive results in a transformative environment. This position collaborates across the Human Resources function to drive ACI people programs and initiatives. The Senior HR Partner will be the primary partner for at least one key department within the business unit, partnering with department leaders to develop and execute talent strategy, including workforce planning, recruiting strategy, talent evaluation, leadership development, and organizational design. The role provides expertise in employee relations, HR policies and procedures, compensation, employee experience strategies, and change management expertise to drive our new values. The Senior HR Partner supports programs and initiatives from HR Centers of Excellence by championing change within the business unit and ensuring the adoption of new practices. This role provides ongoing feedback to the HR COEs for process improvements and provides analytical, administrative, and front-line support to HRBP Leadership. 

Essential Functions and Responsibilities 

• Develop and/or drive the People Strategy for the assigned organization to enable the client’s business priorities. 

• Drive organizational change activities including ACI new values. 

•  Support talent management and organization design activities within assigned client group. 

• Coach leadership team members to successfully manage cyclical people management processes (talent management, performance management, compensation planning, etc.). 

• Partner with COEs on strategies and solutions to support and enable talent strategy. 

• Partner with talent acquisition in support of the organization’s workforce plan. 

• Analyze business unit and organizational data to identify trends and recommend solutions to improve performance, retention/engagement, and the employee experience. 

• Resolve complex employee relations issues while mitigating risk to the company. 

• Play a visible role in Talent Strategy activities, including Talent Forum preparation. 

• Provide high-level support for all compensation activities including annual merit process, promotion process, job pricing and compensation evaluation, incentive plan support, and issue resolution. 

• Provide front-line support to business unit leaders for employee relations issues, including disciplinary actions, exit interviews, legal proceedings, and overall employee relations information gathering and future strategy. 

• Support the Employee Experience action planning of the Business Unit through supporting leaders consulting and advisory. 

• Interpret and communicate ACI Policies and Procedures to assist business unit leaders with adhering to company expectations. 

• Provide analytical, administrative, and front-line support to HRBP Leader in all areas of the function.

• Participate in projects across the HR function and/or the business unit. 

• Identify business unit needs and creatively work with HR COEs to determine solutions. 

• Act as an extension of the HR COEs for communication, adoption, and execution of COE processes or initiatives. 

• Act as an advocate for business unit employees in support of cultivating an environment of high-level employee experience. 

• Perform other duties as assigned.