Manager, BMH Central Access & Disposition

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

MGB Behavioral & Mental Health is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Administrative Manager, Acute Care Services, the Manager for Central Access & Disposition supports system initiatives by providing clinical and operational leadership and guidance to the Central Access and Central Disposition Teams that enhance behavioral health patient flow across Mass General Brigham’s emergency departments, medical floors, and behavioral health inpatient units. The Manager works closely with the Administrative Manager, the BH Access & Assessment Nurse, and other leaders and members of the Behavioral & Mental Health teams to facilitate initiatives across the system that improve patient throughput and access.

 

Qualifications

Principal Duties and Responsibilities 

• Oversee and monitor daily operations of both the Central Access and Central Disposition teams to ensure seamless processing of referrals 24/7 
• Ensure consistent implementation of standard workflows that facilitate access to various levels of behavioral health care for patients awaiting treatment across all MGB hospitals 
• Proactively manage and report out on projects related to Central Access & Disposition operations such as voluntary transportation agreements, patient progression partnership efforts or other initiatives as assigned by Administrative Manager  
• Serve as point of escalation for shift leaders and internal/external stakeholders regarding complex cases or circumstances 
• Working closely with BH Navigators and BH Access & Assessment Nurse, proactively identify complex cases that may require higher levels of intervention and actively support appropriate escalation or management of those cases  
• Working closely with Administrative Manager, assist in exploration and follow-up regarding safety reports or concerns related to team operations 
• Oversee and maintain accountability for daily schedule with support of shift leaders, assessing coverage needs based on operational efficiency and demand, and securing coverage for 24/7 operations  
• Assist in human resource management including hiring and onboarding new employees and supporting consistently high performance of all employees  
• Manage annual performance evaluations for direct reports 
• Design training curriculum and coordinate with team trainers to facilitate training of new employees  
• Develop and monitor success metrics that ensure robust onboarding experience and ongoing performance management  
• Proactively identify vulnerabilities in daily workflows, proposing and implementing solutions for process improvement 
• Actively engage in the preparation and reporting of data, metrics, and outcomes to reflect progress toward program goals; help train team of resource specialists who will manage the initial drafts of this data and reporting  
• Represent Behavioral & Mental Health with internal and external stakeholders, actively participating, and supporting local, central, and statewide efforts toward improved throughput 
• Participate in the daily operations of Central Access & Central Disposition as needed based on coverage and staffing 
• Develop and facilitate staff meeting cadence and support Navigators and shift leaders in developing and facilitating shift huddles to support smooth operating of 24/7 team  
• Oversee communications to both teams regarding pertinent and time-sensitive operational or clinical information and updates  
• Participate in Admin On-Call rotation, including 24/7 on-call coverage approximately 1 week per month 
• Admin on-call responsibilities include but are not limited to responding to staffing/coverage needs unable to be managed by shift leads, response to emergencies, any escalations unable to be managed by working team, monitoring and managing communications related to BMH capacity, high-level awareness of behavioral health capacity, demand, and patient flow 
• Travel to and participate in local site-visits as is necessary to support BMH efforts 
• Maintain accessibility and sc