Field Services Dispatcher, Environment Testing, Horsham PA

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 6.95 billion Euros turnover, over 950 laboratories across 60 countries and about 63,000 staff.

Job Description

Eurofins Environment Testing in Horsham, PA is looking for a full time Dispatcher.   The hours are Monday-Friday 7:00am-3:00pm plus overtime as needed. Compensation is $25-30/hour (Depends on Experience)

Key Responsibilities:

1. Coordinate monthly routes for routine pick-ups using routing software
2. Monitor and adjust schedules for quarterly, semi-annual and annual pick ups
3. Schedule and manage daily pick-up requests received via email or phone from clients and the project managers
4. Monitor driver locations through GPS software
5. Adjust routes and schedules proactively to address delays, last-minute request and changes in priorities
6. Maintain clear and timely communication with clients, drivers and internal teams
7. Keep accurate records of routes, service adjustments and client interactions
8. Contribute to ongoing process improvements for route efficiency and service quality

Success Metrics:

1. Minimal missed pick-ups or sampling appointments
2. Timely and clear communication with clients, drivers and project managers
3. Efficiently optimized routes that maximize drivers time and resources

Qualifications

Required Skills and Traits:

• High school diploma or equivalent
• Strong attention to detail and organizational skills
• Analytical mindset with ability to adapt quickly and solve problems on the fly
• Strong computer skills; experience with routing software is a plus but not required
• Ability to multitask in a dynamic fast-paced environment
• Confident handling client interactions including delays and last minute changes
• Excellent verbal and written communication skills
• Collaborative approach and comfort making decisions with support from management
• Authorization to work in the United States indefinitely without restriction or sponsorship
• A valid state issued driver’s license to drive company vehicles is required as an employee with driving responsibilities. Clean driving record to drive company vehicle.
• Ability to lift up to 50 pounds.  Samples will be in coolers packed in ice.
• Must be able to pass a pre-employment background check and drug screen
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
• Perform other duties as assigned

Preferred Qualifications:

1. Prior experience in dispatch, logistics or route coordination
2. Familiarity with GPS tracking

"All offers of employment are contingent upon a successful completion of a pre-employment drug screen and background check."

Additional Information

Please note - Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.  We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

We do not offer Visa Sponsorship for this role.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At