AV Specialist (AV & IT Support)

Location: Philadelphia, PA (Office-based)   

 

This role is based 4 a week from our office in Exton, then moving to Philadelphia in June 2026 (onsite, 5 days)

 

Position Summary:  

A pivitol position has opened for AV & IT Technician to support our brand-new, state-of-the-art Experience Center at our Philadelphia headquarters. 

 

This role is central to providing critical technical support for both our internal teams and for high-impact customer engagements which enable our teams to showcase our enterprise products & solutions along with hosting key events with an international reach. 

 

The successful candidate will manage and maintain the sophisticated audio-visual technology within our cutting-edge Experience Centers and conference spaces, ensuring flawless execution for events and product launches. In addition to A/V responsibilities, the specialist will deliver IT support to our community of engineers, creators, and leadership, removing technical roadblocks and enabling them to innovate without interruption. This position requires a blend of deep A/V expertise and, ideally broad IT support skills to maintain a seamless and productive workspace. 

 

 

Responsibilities: 

• Support and ensure availability for our A/V technology powering our cutting-edge Experience Center, conference rooms, and collaboration spaces. 

• Deliver technical support for customer events, product launches, and internal hackathons to guarantee smooth operations 

• Provide leadership teams (including C-level executives) as well as onsite engineering staff with technical and onsite event support 

• Perform daily and weekly preventative maintenance checks to troubleshoot and test all A/V equipment, including large-format displays, video processors, audio systems, and cameras. 

• Deliver “white glove” IT helpdesk support (1st & 2nd line), resolving technical issues, service requests, and maintaining local endpoint computers and network hardware for all staff. 

• Proactively recommend upgrades and enhancements to current technology to elevate the colleague and customer experience. 

• Participate in and initiate projects designed to improve site technology and IT services. 

• Create and maintain clear documentation for technical procedures, systems, and the department knowledge base. 

• Interface with external vendors to coordinate service enhancements and ensure performance targets are met. 

 

   

Qualifications: 

• 5+ years of experience in a fast-evolving corporate environment, providing A/V production equipment (lighting, audio equipment, camera equipment, Dante, NDI, and large format displays) 

• Practical experience with enterprise conference room technologies such as Crestron, Logitech, and Microsoft Teams Rooms. 

• Experience of IT helpdesk support would be highly advantageous 

• In-depth knowledge of the Microsoft Office 365 application suite.   

• Support knowledge of Windows, macOS, and iOS operating systems within a developer-heavy environment. 

• Excellent communication and interpersonal skills, with a proactive and analytical approach to solving technical challenges. 

• This is a full-time role expected to work 40 hours per week, office-based in the US.  

• Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the c