Sr. Manager Microsoft Dynamics Business Admin

Summary

Job Description:  Senior Manager, MSFT Dynamics Business administration

 

The Opportunity:

Do you love helping users discover and grow how they use MSFT Dynamics?  Do you enjoy a mixture of projects that grow your technical, operational, and enablement skills?  We are looking for a strong Business Administration to help us take our MSFT Dynamics and operational processes to the next level.

The Role:

Looking for a seasoned Business Admin with strong operational and communication skills, who can manage day-to-day run the business and work collaboratively on change the business projects. The person should have a strong interest in the commercial tech stack, AI and other emerging technologies, and data management.  Ideally, this person should have a strong end user experience orientation and enjoy working in a dynamic environment as we take the company to the next level of CRM capability. 

Roles & Responsibilities

• Serve as the Business Administrator with deep partnership with IT’s System Administrators
• Provide Help Desk support to Advantage’s CRM users including troubleshooting, managing tickets, developing reports, changes to system due to business changes (e.g., hierarchy)
  • Develop and implement automated workflows, approvals, and processes to improve efficiency.
  • Optimize processes working with Ops team-mates and business users.
  • Develop reports, dashboards, and forms tailored.
  • Manage routine changes in configuration, naming, etc. that should not require System Admin support.
• Be a subject matter expert on Dynamics and how it is used at Advantage.
• Work with training to develop end user and manager training including:
  • User Training & Support
  • Maintain documentation on the systems including a business written data dictionary.
  • Onboarding new users
• Build out reporting for different part of the business within a common framework.
  • Monitors usage and adoption including providing recommendations on how to improve.
• Support Advantages’ Win/Loss Reporting in CRM for Branded Services
• Develop KPIs dashboards for executives, leaders, and managers.
• Develop Marketing automation capabilities with Communications and IT teams to set up strong lead management processes.
• Own and manage Dynamic licenses.
• Work with all levels of the organization from CXO to front-line staff.
• Open to applying emerging technologies (e.g., Generative AI) that will accelerate insights and free up capacity for higher value activities.
• Work on ad-hoc projects and requests.

Requirements:

• Undergraduate degree
• MSFT Dynamics Certification
• 5 years of work experience in SalesOps/RevOps working as a business administrator for Dynamics; Ideally across Marketing, Sales, Customer Success, and Service Delivery
• Strong problem solving and analytical skills with proven outcomes.
• Good data management skills including excel, SQL and BI tools (PowerBI, Tableau, etc.) needed.
• Strong written, oral, and conversational skills
• Interest in CPG and retailing preferred.
• Strong work ethic who overcomes obstacles routinely
• Relationship builder

 

 

 

 

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Essential Responsibilities

 

Manage the Day-to-Day Operations • Collaborate with stakeholders to define and implement operational and technical solutions for business needs.• Provide Help Desk support to Advantage’s CRM users including troubleshooting, managing tickets, developing reports, changes to system due to business changes (e.g., hierarchy)     o Develop and implement automated workflows, approvals, and processes to improve efficiency, build and maintain documentation     o Optimize processes working with Ops team-mates and business users.     o Develop reports, dashboards, and forms tailored.    o Manage routine changes in configuration, naming, etc. that should not require Sys