Support Engineer - Oncology Information Systems

<p>Together, we can beat cancer.</p><p>At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.</p><p></p><p>We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.</p><p></p><p>If you want to be part of this important mission, we want to hear from you. </p><p></p><p></p><p>Revolutionize your IT career with Varian – A Siemens Healthineers Company!</p><p></p><p>Why Varian? We're not just a company; we're a global force transforming lives worldwide. Join us in the fight against cancer as we strive to make a difference for millions every year.</p><p></p><p>What Sets Us Apart?</p><ul><li>International Impact, Local Connection: Work with a global market leader while enjoying the intimacy of a small, dedicated team.</li><li>Beyond IT Expertise: Bring your IT knowledge, and we'll immerse you in the world of our cutting-edge products, providing a unique blend of technical and product expertise.</li><li>More Than a Job: Engage with customers both remotely and on-site, building relationships that make your work more fulfilling than ever before.</li></ul><p></p><p>Why Varian Romania? Varian, the world's largest manufacturer of medical devices and software for cancer treatment, is expanding its family in Romania. Be part of a team committed to realizing our vision: a world without fear of cancer. The Jobholder will need to be living in the<u> Bucharest area</u> or within 80km to ensure that you reach our customers within a reasonable amount of time, speaking local language is essential. </p><p></p><p>Role Overview: As a vital member of our team, you'll be responsible for servicing and maintaining complex software (Oncology Information System OIS) and the underlying IT infrastructure in radio-oncology facilities. Your role involves planned maintenance, proactive support, and swift interventions when technical emergencies arise.</p><p></p><p>Key Responsibilities:</p><ul><li>Install, Upgrade, Support, Troubleshoot, Diagnose, and Repair IT &amp; Oncology Information Systems on Windows platforms.</li><li>Proactively monitor systems, ensuring optimal performance.</li><li>Contribute to our global customer-first line Helpdesk duties periodically.</li><li>Collaborate with experienced specialists for incident resolution and escalation.</li><li>Continuous training to stay updated on service and product knowledge.</li><li>Document all service activities meticulously into our CRM system.</li><li>Support the implementation of new pro-active service tools and processes.</li><li>On-site visits to clinical customers for product servicing (20-30% travel).</li></ul><p></p><p>Desired Qualifications:</p><ul><li>Graduate of a Technical Institute in a IT related field, e.g. Informatics, Computer Science, IT Networking or equivalent professional qualification and experience.</li><li>Proactive mindset with good organizational skills.</li><li>Strong communication skills in English (written and spoken).</li><li>Comprehensive technical knowledge and experience in maintaining complex IT solutions.</li><li>Additional IT certificates are an asset (CCNA, MCSA, Citrix, VMware…).</li></ul><p></p><p>Join Our Team: One click away from impactful work and becoming part of a global team united by the purpose to fight cancer. Send us your application and CV; let's make a difference together.</p><p></p><p>#LI-Remote </p><p>#LI-OS1</p><p></p><p>Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.</p><p></p><p>Fighting cancer calls for big ideas.</p><p></p><p>We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.</p><p></p><p>#TogetherWeFight</p><p></p><p><a href="https://www.varian.com/sites/default/files/Job%20Applicant%20Privacy%20Notice%203%2027_final.pdf" rel="noopener noreferrer" target="_blank">Privacy Statement</a></p>