L2 Support eCommerce Specialist

<h2><b> My responsibilities:</b></h2> <ul> <li>As a Support Engineer, operating as the 2nd point of contact in our support chain. specializing in one of three application focus areas: Frontend, Backend or System Monitoring </li> <li>Playing key role as the front-line interface between our customer and the Product &amp; Engineering team  </li> <li>Operating as a second level of support working closely with developers, cloud and DevOps engineers </li> <li>Responsible for triaging &amp; responding to, investigating and resolution of customer support tickets within SLAs  </li> </ul><h2><b>The knowledge I own:</b></h2> <ul> <li>Work experience in supporting eCommerce solutions (frontend, backend) public clouds (Microsoft Azure)  </li> <li>Knowledge of cloud services  </li> <li>Knowledge of application refactoring or development </li> <li>Knowledge in server-client communication, troubleshooting with browser related tools </li> <li>Experience with monitoring systems - preferably New Relic and Dynatrace </li> <li>Experience with ticketing systems ServiceNow or JIRA </li> <li>Expertise with technologies in the eCommerce area (e.g. Spryker, Hybris, Intershop) and various CMS systems (Bloomreach, First Spirit etc.) is a plus </li> </ul><h2><b>The offer that would convince me: </b></h2> <ul> <li>In our international team you can work with our colleagues from all over the world </li> <li>Further carrier opportunities in the IT field, either in technical or project management direction </li> <li>Secure, long-term employment in a stable company </li> <li>Regular salary increase, we follow the inflation and reward loyalty </li> <li>Continuous learning opportunities though our own e-learning platform and internal teams </li> </ul><h2><b>Location:</b></h2> <p>Hybrid​</p><h2><b>Start date:</b></h2> <p>As soon as possible​</p><h2><b>Online application:</b></h2> <p>Please use our online application and attach your resume.</p> <p><a href="https://karrier.aldi.hu/fileadmin/user_upload/HU/Karrier_oldal/Allasok_szakteruletenkent/AIIS/AIIS_Allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3_.pdf" rel="noopener" target="_blank" title="https://karrier.aldi.hu/fileadmin/user_upload/hu/karrier_oldal/allasok_szakteruletenkent/aiis/aiis_allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3_.pdf">AIIS Adatkezelési tájékoztató</a></p> <p><a href="https://karrier.aldi.hu/fileadmin/user_upload/HU/Karrier_oldal/Allasok_szakteruletenkent/AIIS/AIIS_Allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3__eng.pdf" rel="noopener" target="_blank" title="https://karrier.aldi.hu/fileadmin/user_upload/hu/karrier_oldal/allasok_szakteruletenkent/aiis/aiis_allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3__eng.pdf">Privacy notice</a></p>