Senior UX Researcher - StreetEasy

About the team

The Research and Insights Team sits within Experience Design (XD) at StreetEasy (a Zillow Group Subsidiary), a fast-paced, collaborative, and driven team which includes Content Strategists and Product Designers as well. The Research and Insights Team plays a significant role within the greater product, marketing and strategy and operations organizations, and covers the research needs of each organization across StreetEasy. We’re a tight-knit, fun-loving, and upbeat group.

- We build useful, usable, and innovative experiences for StreetEasy customers. These experiences live across web, mobile, and internal software platforms.
- Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

As a Senior UX Researcher, you're responsible for using research to drive design, product and marketing strategies that help craft phenomenal customer experiences. You'll provide our data-hungry team with meaningful customer insights and work with designers to evaluate experience outcomes. Your role will be to help StreetEasy’s mission; to reimagine the way people buy, sell, and rent homes across New York City and New Jersey.

You Will Get To:

• Design and execute end-to-end custom primary research using a wide variety of methods

• Define and measure success for concepts, designs, and live customer-facing experiences in partnership with designers, product managers, other researchers, data scientists and engineering.

• Conduct and lead empirical research to understand user behavior using approaches from social sciences, human-computer interaction (HCI), and related fields.

• Leverage a range of advanced statistical techniques to extract meaning from large data sets (e.g., regression, mixed effects models)

• Lead research activities like user interviews, contextual inquiry, quantitative surveys, diary studies, co-design sessions, concept evaluation, and usability testing

• Present research insights, regularly engage with partners and influence them to take action.

• Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time.

• Advocate for customer needs throughout the design process and ensure they align with business initiatives.

• Contribute, learn, grow, and have fun!

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $140,900.00 - $225,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Bachelors Degree with 8+ years experience in industry as a user researcher or similar role

• Expertise in qualitative and quantitative methods to understand user behaviors and address business objectives

• Expertise in survey design, quasi-experimental, and experimental research methods

• Proficiency in programming languages used for data manipulation and computational statistics (R, Python, and/or similar) and experience with Hive/SQL.

• Experience in broad qualitative methodologies, including in-depth interviews, moderated and unmoderated usability testing, and card-sorting

• An interest in exploring new experimental methodologies and tools.

• Experience collaborating with other UX, insights, and consumer analytics researchers, and synthesizing data from those multiple sources to create trustworthy insights

• Experience translating research findings into actionable insights, engaging and influencing partners through storytelling and persuasion techniques

• Experience informing the business and product strategy by connecting user needs with business goals, defining customer experience opportunities, and proposing key areas of research

• Experience contributing to “north star” visions to inform long-term planning

• Experience self-directing day-to-day as a strategic and tactical partner across multiple focus areas

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