Benefitfocus Sr. Customer Data Specialist

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

About Benefitfocus:

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental, and other voluntary benefits plans as well as wellness programs. 

Get to Know the Opportunity:

The Sr. Customer Data Specialist leverages technical skills to resolve wide ranging issues, identify root causes, and collaborate for other departments.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

Contributions You’ll Make:

• Perform triage, root cause analysis, and corrections to data issues reported by internal resources including CSMs, CSS, and data Analysts.
• Review analysis work performed by data Analysts and data Analysts II to ensure accuracy.
• Work with Process Owners to develop and maintenance Process documentation.
• Coordinate fixes or improvements to data issues across multiple departments.
• Resolve customer and internal escalations in a timely manner.
• Develop and communicate action plans for outstanding data issues.
• Track on-going operational metrics.
• Execute testing on new product releases for data processing related changes.
• Execute tasks related to operationalizing new Process and tool improvements.
• Coordinate and complete software release testing and UAT testing on outstanding work requests.
• Train new team members on processes and tools for performing data Analyst duties.
• Identify and implement opportunities to improve our processes or technology to achieve increased efficiency and/or quality.
• Process ad hoc test and production files and open enrollment files.
• Exercise independent judgment in escalating issues to management.
• Serve as an internal point of escalation when a manager is not available.
• Act independently using sound judgment, experience, and product knowledge to make decisions impacting internal teams and external customers with minimal input from your direct manager.
• Develop relationships with internal Benefitfocus teams.
• Occasional weekend and off hours support
• Work with product and sales on road-mapping and product enhancements.
• Other duties as assigned.

Required Knowledge & Experience:

• 5+ years of experience with file management/data integrations/configurations.
• Must have proficient knowledge in both EDI and Payroll Processes.
• Prior experience in a similar client-facing role.
• Basic understanding of project implementation methodology and techniques
• Proficiency in the Microsoft suite of applications (Outlook, Excel, Word, PP, etc.).
• Strong planning, scheduling, and organization skills.
• Strong communication skills required.
• Ability to learn