Job Title

Facilities Data Support Specialist

Job Description Summary

The Facilities Data Support Specialist will assist leadership in the daily function of work order control. This position's primary responsibility is to support end users with data and report requests and software issues and questions utilizing our internal ticketing system. Supporting end-users will include but is not limited to setting up dashboards, creating and testing queries, lists, and canned reports, creating data exports to move data from one system to another, and troubleshooting error messages. Supporting end-user will include but is not limited to tracking work orders and follow-up on status, setting up new employee phones, creating and sending reports.

This position will support the department with data and report requests as well as software issues and questions utilizing the CMMS system. Supporting the department will include but is not limited to running reports, running tests on software, exporting data, and troubleshooting error messages.

The Data support Specialist will work collaboratively with team members to fulfill requests and/or gather information and escalate if necessary. This position will utilize database applications and tools including but not limited to the current CMMS system

Job Description

Functional Accountabilities
 

Monitor

• Monitor current CMMS system and decide when to escalate work orders.
• Monitor current CMMS system and ensure work is being accepted by workers and escalating to management when work orders are not being accepted.

Data and Software Support

• Fulfill Data Services ticket requests, per the users requirements.
• Create database queries and exports for list pulls.
• Develop reports and dashboards using the current CMMS system.
• Troubleshoot and resolve error messages in a variety of Data Services systems
• Analyze requirements and consult with end users to ensure expectations are met.
• Serve as a data expert for the Department
• Assist in end-user training and troubleshooting

Administrative Support

• Follow-up with the requester regarding work orders, in a timely manner, upon receipt
• Communicate to requester the steps for completion of work orders and provide follow-up information
• Assist new team members with general information when necessary

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior
• Partner with all team members to achieve goals
• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently
• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and R