Global Account Manager

East West Manufacturing is a leading global manufacturing services company headquartered in Atlanta, Georgia. We are dedicated to helping our customers bring innovative products to life, guided by our vision to make the world a better place, cleaner, safer, healthier, and smarter. With a strong, collaborative culture where precision meets passion, we offer integrated solutions encompassing design, engineering, manufacturing, and global distribution. Join our dynamic team and contribute to a company that values ingenuity, partnership, and excellence in execution across our global footprint.

JOB SUMMARY

The Global Account Manager (GAM) is a pivotal leadership role responsible for the overall strategic direction, executive relationship management, and financial performance (P&L) of assigned global, multi-site customer accounts. Serving as the primary executive interface between East West and key clients, the GAM will drive profitable growth, ensure exceptional customer satisfaction, and act as the customer's advocate within East West. This role requires a seasoned professional with extensive P&L ownership experience, a proven ability to build and sustain C-suite relationships, a strong background in electrical manufacturing, and a demonstrated track record of driving growth within complex global accounts.  The GAM will leverage East West’s full suite of integrated services to deliver strategic value and achieve mutual success.

RESPONSIBILITIES

      Strategic Account Leadership & P&L Ownership (40%)

• Own and execute multi-year strategic plans for global accounts aligned with company goals.
• Manage full P&L for assigned accounts, including forecasting, budgeting, margin optimization, and cost control.
• Drive financial performance through pricing strategy, contract negotiation, and commercial term management.
• Monitor account metrics, identify trends, and implement corrective or growth strategies.
• Oversee financial elements such as AR, inventory (excess/obsolete), and NRE collection in collaboration with finance and operations.

Executive Relationship Management & Business Development (40%)

• Serve as the primary executive liaison, building strong relationships with C-suite and VP-level stakeholders.
• Understand customer strategies and market dynamics to position East West as a strategic partner.
• Identify and secure new business and service expansions within existing accounts.
• Lead development and delivery of tailored proposals and executive-level value presentations.
• Conduct strategic QBRs and represent East West at key industry events and forums.

Cross-Functional Leadership & Customer Advocacy (15%)

• Lead cross-functional account teams to ensure seamless execution and delivery.
• Act as the escalation point for critical issues, ensuring timely resolution and communication.
• Advocate for customer priorities internally, aligning resources to support account strategies.
• Collaborate across departments to meet or exceed customer KPIs and expectations.

     Cultural Leadership & Continuous Improvement (5%)

• Champion East West’s values and collaborative culture.
• Contribute to ongoing improvements in account management practices and processes.

KNOWLEDGE, ABILITY & SKILLS

• 4-Year Degree in Business Administration, Engineering, or a related field is required; MBA or advanced degree is preferred.
• Minimum of ten (10) years of progressive experience in strategic sales, business development, or global account management within the Electronics Manufacturing Services (EMS), contract manufacturing, or a closely related technology/manufacturing industry.
• Proven success managing large, complex global accounts with full P&L ownership for multi-million dollar portfolios.
• Demonstrated ability to grow revenue through strategic account expansion and new business development.
• Strong executive presen