Operations Manager - APIC Consulting

JOB SUMMARY:

The Operations Manager (OM) will assume operational activities at every level of the organization. The role will encompass Board Governance, organizational support to the leadership team, management of quality assurance programs, management of special projects and critical operational initiatives, management and oversight of team goal and strategic priority progression, new hire onboarding, light human resources (HR) duties, and management for the organization’s research assignments. The position acts as an organizational liaison for Information Technology (IT) and HR through APIC Enterprise and third-party vendors. 

The OM is initiative-taking and an analytical thinker, possessing a wealth of experience in managing cross-functional teams, driving cost-effective solutions, and ensuring seamless coordination across various business units. The role has a strong focus on achieving organizational and Board excellence and fostering positive relationships both internally and externally. The ability to exercise good judgment in a variety of situations, along with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities is needed. The position has high visibility with APIC Consulting’s internal staff, Board of Directors, consultants, and third-party contractors.

The Operations Manager exemplifies APIC’s staff core values of Ownership, Unity, and Commitment.

 MAJOR DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

Weight

Essential Functions

1

60%

Operations Management:

• Management - 
  1. Plans and organizes daily activities related to production and operations.
  2. Maintains and increases the efficiency of the overall organization.
  3. Measures productivity by analyzing performance data, financial data, and activity reports.
  4. Coordinates with other support departments such as project management, business development, marketing, human resources, finance, etc. to ensure successful operations.
  5. Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
  6. Assists with budget preparation for operations team.
  7. Assists with, or prepares and updates, organization’s operations manual and policies.
  8. Work with the Sr. Director of Strategy and Operations in developing, planning, and coordinating operational activities and recommending new procedures for increasing the efficiency of daily operations where appropriate.
  9. Creates and maintains internal processes and coordinates internal and external resources to assist with workflows.
  10. Build effective systems and processes based on organizational needs.
  11. Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory-based best practices. 
  12. Oversees the shipping and receiving functions.
  13. Provides communication support to internal team and APIC team; and manage client and consultant communications as needed.
• Human Capital Management - 
  1. Maintains job descriptions and leads on organization’s hiring process with APIC Enterprise HR. 
  2. Creates and maintains new hire onboarding.
  3. Assists with determining staffing needs to meet yearly revenue and strategic goals.
  4. Creates and maintains all staff engagement activities, events, surveys, touchpoints, meetings, etc. as well as documentation, logistical planning, communication.
  5. Maintains W-2 documentation under APIC Enterprise – HR guidelines. 
  6. Creates and maintains employee programming for both internal staff and W-2 consultants.
• Vendor and APIC Enterprise: IT and HR Management - 
  1. Management of contracts and work with third-party vendors including but not limited to APIC Enterprise, Accounts Receivable, Accounts Payable, Accountant Contractors, DEI, legal, Human Resources, and Staffing Agencies.
  2. Function as liaison between internal and APIC Enterprise – IT and HR.
  3. Supports internal team and APIC Enterprise on training programs, reinforcing technology, and operations infrastructure between organizations to ensure consistency and quality standards are met.
• Quality Assurance - 
  1. Create and maintain policies and processes for operat