Records and Transcript Specialist

Job Title: Records and Transcript Specialist

Reports to: Registrar

Location: Brattleboro, VT

Type: Part Time (20 hours/week), Benefited

General Description:

Reporting to the Registrar, the Records and Transcript Specialist provides high quality customer service and administrative support for the Registrar's Office. The Records and Transcript Specialist ensures compliance with published SIT policies and procedures, as well as accuracy relating to all student academic records. Additionally, the Records and Transcript Specialist will deliver professional customer service to all campus stakeholders, including but not limited to, students, faculty and staff and will execute all functions in compliance with the Family Educational Rights and Privacy Act (FERPA).

This position requires three-quarter time presence on-campus at least three days per week, and one-quarter time may be completed remotely.

Instructions to Applicants:
Please submit a resume, cover letter, and information of three references by April 1, 2024, to ensure consideration. Posting will stay open until the position is filled.

Specific Responsibilities:

The following are examples of typical work activities although these are not all inclusive or restrictive:

• Provide excellent customer service and demonstrate a high level of professionalism in all communications and interactions with students, alumni, faculty, colleagues, vendors, and community members.
• Assist with student record maintenance, retention, and destruction projects.
• Process transcripts in accordance with established policies and procedures for accurate and timely distribution.
• Answer students' specific and general questions about academic records.
• Address student-specific issues: processing transactions, trouble-shooting, varied office functions and tasks assigned to this role.
• Prioritize daily tasks under the direction of senior staff.
• Resolve issues and problems relating to the area of responsibility assigned to this position.
• Perform other office-related duties and special projects as assigned such as ordering office supplies.
• Attend training and maintain skill currency as appropriate to safely and effectively complete assignments.

Minimum Qualifications

• Bachelor's degree preferred
• Four years of general office support, customer service support, or technical experience.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills: ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Ability to make decisions, identify problems and develop practical solutions and must keep their supervisor aware of workload issues, problems, upcoming deadlines, etc.
• Ability to exercise good judgment, work independently or on a team, facilitate timely completion of tasks and meeting deadlines for assignments; multi-task in a busy, noisy, enclosed environment, taking initiative, prioritizing work, and applying reasoning and judgment to develop practical, thorough, and creative solutions to routine or complex problems.
• Ability to use voice mail, email, and a wide range of general office equipment and functions
• Ability to interpret, communicate and apply policies and procedures.
• Demonstrated ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, Internet as well as online calendaring and email.
• Ability and willingness to quickly learn new systems and software.
• Working knowledge of or ability to quickly learn institutional infrastructure, policies, and procedures.

Preferred Qualifications

• Proficiency with stu