Product Customer Experience Analytics-Vice President

Are you a product-focused analytics professional that can innovate with both the customer and business impact in mind? Come join our team!

As a Product Customer Experience Analytics Vice President on the Customer Analytics Team, your knowledge and analysis of the ways users engage with our online products and tools will help shape the firm for years to come. You’ll be a transformational data-driven leader that will design and deliver objective, meaningful, customer centric analysis to understand and measure our customers’ cumulative experience and behaviors within and across multiple product touchpoints and channels.  Operating at the epicenter of data-driven decision-making, your unique analysis will unlock valuable insights and opportunities while building strong partnerships across the organization to meet our customers’ evolving needs and business objectives.

Job Responsibilities:

• Develop and grow key strategic partnerships across the organization to identify and delivery impactful and actionable CX analytic opportunities
• Actively engage with key customers and leadership to represent customers’ platform needs to influence the creation of the list of objectives, key results, and roadmaps
• Design and deliver efficient customer centric analytical approaches and unique, scalable measures to identify and evaluate the customers’ experience across omnichannel product touchpoints and how those experiences connect to business outcomes
• Apply creative and strategic thought to craft and deliver compelling and impactful insights to proactively influence stakeholders through data visualization techniques and effective storytelling to influence the product roadmap to drives improved customer satisfaction and business outcomes
• Prioritize, drive and manage your team’s book of work and active engagements including requirements, communication, measurement, outcomes and recommendations across multiple stakeholders with varying customer and business needs
• Lead and develop a geographically dispersed team while cultivating diversity, inclusion, innovation and Customer First principles within the organization
• Perform efficient end-to-end data analysis from a large variety of sources with the highest standards of data governance in an agile environment 
• Serve as a technical supervisor for your team’s analytic output by providing constructive feedback and frequent iterative technical and business reviews while maintaining the highest standards of data governance

Required qualifications, capabilities and skills:

• 7+ years of working experience in data analytics and a Bachelor’s in Statistics, Data Analytics or related quantitative degree 
• 5+ years in an analytics leadership or people management role
• A passion to understand customers’ varying needs, behaviors and experiences via quantitative and qualitative analysis and the ability to leverage the technology on their behalf
• A strong executive presence with an aptness to objectively weigh incremental value driven from deeper analysis and the organization’s ability to implement actionable insights
• Experience writing optimized code while working with distributed data systems to augment the collection and manipulation of large data sets with traditional analytical toolsets (SQL, Python, R) while troubleshooting and resolving data issues when applicable 
• Strong understanding and application of statistical analysis and common analytical techniques such as A/B testing, causal analysis, regression etc…
• Ability to deliver profound value by joining click-stream (Adobe Analytics or Google Analytics), transactional, attitudinal and operational data
• Excellent communication and the ability to craft and present data-driven stories (PowerPoint, Tableau, etc.) to an executive audience 

Preferred qualifications, capabilities and skills:

• Master’s Degree in a quantitative discipline preferred

Hybrid-60% in office.

Please note: Relocation assistance is not offered/supported for this role.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may b