Chief of Staff

UpKeep is the top-rated maintenance management software developed to revolutionize the way teams manage facilities, equipment, and work orders. We empower over 3,000 customers in 60 countries by providing mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, and enterprise integrations. Our innovative cloud-based application is making work easier and safer for deskless technicians, while improving asset reliability and operational efficiency for business in many fast-growing industries.
We're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" years in row by fostering a diverse, inclusive, and mission-driven culture.
We are only accepting applications from candidates that can easily commute to our office in Westwood, CA (near UCLA)
POSITION SUMMARY We are seeking a passionate Chief of Staff to support our CEO in building a solid foundation that enables sustainable and mission-oriented growth. This is a unique opportunity to accelerate the most impactful areas of the organization. You will gain hands-on experience across all functional areas of a fast-growing startup, project manage key initiatives, support strategic communications, and build processes that enable efficient cross-functional collaboration.
The ideal candidate is a highly organized, motivated self-starter and proactive communicator with a desire to learn and grow quickly into a leadership role.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

• Organize and operationalize UpKeep’s executive leadership team to accelerate decision making.
• Project manage high-priority initiatives from conception through successful execution, collaborating with cross-functional team members, consultants and external vendors.
• Measure the progress of internal goals and strategies through OKRs. Serve as a subject-matter expert on operational cadences.
• Support the CEO with external communications and business updates to press, investors and other key stakeholders.
• Lead and develop presentation materials for key meetings, including Executive Leadership Team meetings and company All-Hands.
• Proactively identify opportunities to build team infrastructure and improve current processes across functional areas to ensure smooth communications, project management and cross-functional collaboration - be the owner of internal templates and dashboards.
• Identify ways to sustain a high-performance culture by being the organizational “glue” – connecting and supporting the team as we grow and scale while proactively surfacing challenges to be addressed. 
• Manage office/facilities personnel. 

EXPERIENCE

• Bachelor's degree in business, finance, economics, or a related field; MBA preferred

KNOWLEDGE

• 4+ years of experience in a strategic consulting role at a top tier consulting firm (investment banking, PE or VC experience nice-to-have)
• 3+ years of experience working in-house in a leadership role at a Tech company
• Proven experience efficiently managing large-scale projects; aligning and collaborating with cross-functional teams.
• Proven ability to develop and optimize operational processes that enable efficiencies and support rapid growth.
• Proactive, hard-working and resourceful in pushing progress forward and meeting accelerated timelines with minimal oversight.
• Thrives in an entrepreneurial, fast-paced but thoughtful and feedback-rich environment.
• Is a highly organized and analytical problem solver who loves challenging the status quo with a mindset of ‘how can we do this even better?

DESIRED BEHAVIORS 

• Facilitates change - encourages continuous improvement of work practices and processes. Enable the ability to move thru change to transform new levels of thinking, understanding, and work practices. 
• Drives execution – engage and enthuse team by cascading company & departmental goals into individual goals. Sets high performance standards, sets clear expectations, facilitate problem solving, provide task clarity and set boundaries. 
• Manage the team – be a steady hand, hold the team accountable, utilize straight talk and take corrective action when required to ensure compliance and fair treatment, provide consistent reward and recognition. 
• Keep the team focused and motivated - facilitate timely decision making, know when to escalate, fail fast, provide timely feedback and regular communication. 
• Technically proficient - know own role thoroughly and possesses a wide field of knowledge, has a solid familiarity with team member’s roles and tasks. 
• Uses the full capabilities of the team – understands team member’s development needs and aspirations, takes these into consideration when assigning task and responsibil