Senior Executive and Internal Communications Manager, Global Customer Services

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We’re looking for a senior executive and internal communications manager to support the Global Customer Services (GCS) organization as the principal communications advisor to the Chief Customer Officer and their leadership team. In this role, you’ll be responsible for executive communications for the Chief Customer Officer and internal communications for a large global services and support organization. This includes creating internal and external communications strategies and narratives to support an organization that is dedicated to delivering the best security outcomes and customer experience in the industry.

You are passionate about technology and innovation and the people behind them. You enjoy turning the complex and technical into compelling, relatable stories, and effortlessly adapt those stories for diverse audiences and formats. As part of the Global Communications organization, you’ll be a key point of contact across teams, ensuring the right narratives are told across multiple channels. 

Your Impact

• Serve as the principal communications advisor to the Chief Customer Officer and their leadership team during a time of significant business transformation
• Deliver communications that inspire employees, contribute to building a strong GCS culture, and connect them to the company strategy and services vision
• Ensure GCS transformation initiatives are successfully and consistently communicated to employees and stakeholders to drive alignment and clarity
• Plan, edit, and develop content for a variety of channels, audiences and media, including: the intranet and Slack, external blogs, customer presentations and messages, incident/crisis response-related communications, and external keynotes
• Manage the Chief Customer Officer’s external profile, including social media strategy and speaking, media and analyst engagements (in partnership with PR/Analyst Relations/Social teams)
• Establish ongoing metrics - measure everything to ensure success, and pivot early and often 

Qualifications

Your Experience 

• 8+ years communications experience, including supporting a CxO (Chief Customer Officer or CRO preferred) - both internal and executive communications background is essential
• Experience leading comms for a complex enterprise technology function, and both building and implementing strategic, holistic communication strategies, especially for large org transformations
• Ability to synthesize data and technical information and uplevel for various audiences
• Steely under pressure, undaunted by tight, last-minute deadlines - pro at juggling multiple initiatives and executing with speed in a fast-paced dynamic environment
• Excellent written and verbal communication skills with the ability to translate business strategies and complex technologies into relatable stories (writing exercise required)
• Strong team player