Enablement Services - Product Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate within the Acquisition and Enablement Platform team,  you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will play a pivotal role in driving innovation through the development of products and features that delight customers. You leverage your expertise to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. Your contributions inspire cross-functional teams to create groundbreaking solutions that address customer needs.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development 
• Establish and manage Product backlog for the Automation Platform Feature team and drive feature enhancements and modernization work from inception to production
• Strengthen Stakeholder partnerships; engineering, architecture, analytics, automation team and a diverse set of product teams to understand their needs and program goals
• Effectively and consistently communicate Product vision with stakeholders, articulate key questions and answers needed to build the right features
• Cultivate deep curiosity about the digital experience space and connect that curiosity and knowledge to the teams that can effect change
• Be curious and accurately define the problems: Identify our platform's role in the Chase ecosystem and the technologies needed to achieve key objectives

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience as a technical product manager with a strong background in managing technical platforms and data-focused capabilities, with knowledge of technologies like Automation test suite, UI, API, Microservices, Kafka, AWS, etc. Prior software development experience is required
• Customer-obsessed with the ability to build strong relationships with engineers and technical partners, translating customer needs into clear business requirements
• Proven experience leading teams through discovery, requirements gathering, and backlog creation
• Ability to convert insights and data into measurable, scalable features and deliverables
• Skilled in driving change through influence and collaboration in a dynamic matrix organization, with strong partnership and consulting skills

Preferred qualifications, capabilities, and skills

• AWS Certifications and deep understanding of APIs, transactional data, and service-as-a-product framework
• Experience in financial services, acquisition, digital products, and online/mobile platforms
• Ability to prioritize a large workload, manage meetings, team dynamics, and discovery processes
• Skilled in communicating with diverse stakeholders, including senior leadership, to maintain productive discussions
   

Chase is a leading financial ser