Technology and Innovation - Salesforce, Lead-to-Cash Functional Engagement Manager

Riveron is hiring a Functional Engagement Manager to drive the execution of Lead-to-Cash strategic programs for our clients. This role is ideal for an outcome-focused people leader with a strong understanding of functional business processes across Lead-to-Cash. This person prefers working with organizations in the midmarket, making an enterprise-wide impact on end-to-end corporate operations. You are very hands-on in building process flow documentation and managing the quality of functional deliverables. This role is ideal for a delivery-focused leader with a strong understanding of end-to-end Lead-to-Cash business processes and the Customer Operations Technology underpinnings that support it. 

Who Are You:

• 5-10 years of experience driving outcome-centric tech transformation programs
• 5+ years managing programs involving Salesforce & Integrated Platforms (Marketing Automation, Analytics, ERP, etc.); Strong familiarity with other common CRM vendors in a rapidly evolving technology vendor ecosystem
• Experience in Value Stream Mapping and Business Capability Mapping is a must
• Ability to lead large, global delivery teams in an Agile environment

What You'll Do:

• Serve clients in project roles like PMO Lead, Execution Lead, and Functional Business Analyst Lead, Organizational Change Management Lead
• Strong “who needs to do what and when does it need to be done by” orientation
• Drive clear executive level weekly status meetings – open issues, risks and decisions to be made quickly to deliver the project on time and on budget
• Drive clarity for stakeholders across complex system and process redesign projects for organizations who do not have technology implementation expertise
• Inspire clients to act on recommendations rooted in our ‘why’

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