Corporate Affairs Business Partner Principal – Enterprise Digital, Data & Technology (EDDT)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We’re building something new—and we’re looking for bold, creative, and strategic talent to help shape it.

USAA’s Corporate Affairs team is growing as part of an exciting transformation to strengthen how we communicate and engage with our members and each other in service of our mission.

Whether you’re a strategic business partner or a creative storyteller, join us to forge smarter connections, deeper partnerships, and stronger outcomes.
Together, we’re enhancing how we serve the military community and their families—making every interaction more meaningful.

As a principal-level Corporate Affairs Business Partner focused on Enterprise Digital, Data & Technology (EDDT), you will help bring the full power of Corporate Affairs to life for our technology organization. You will drive alignment to the USAA and EDDT strategies and, together with our partners across Corporate Affairs and the association, you will craft compelling internal and external content that strengthens reputation, engages stakeholders, and moves the needle for the business. You will operate as a strategic advisor to the EDDT leadership team, going beyond communications and getting deep into the business. You will engage directly with Executive Council (EC) members and their direct reports, relying on your business acumen, persuasive style, sound judgment, and passion for the mission to fuel your success.

We offer a flexible work environment that requires an individual to be in the office four days per week. This position will be based in San Antonio, TX.

Relocation assistance IS available for this position.

What you'll do:

• Provide strategic counsel to C-suite leadership—especially the CIO and senior technology executives—on communications, reputation management, corporate impact, and stakeholder engagement, ensuring Corporate Affairs proactively enables enterprise strategy, drives growth, and mitigates risk.
• Design and implement comprehensive, integrated corporate affairs plans that support digital transformation, data strategy, and enterprise IT initiatives. Leverage data analytics and stakeholder mapping to align initiatives with enterprise-level strategic objectives and measurable business outcomes.
• Translate complex technical concepts into clear, compelling narratives for internal and external audiences, showcasing USAA’s innovation, thought leadership, and mission-driven technology investments.
• Maintain a deep understanding of the external technology landscape, business strategy, and corporate affairs trends, ensuring team alignment through effective communication, training, and knowledge sharing.
• Develop and maintain strong internal partnerships across IT, risk, compliance, and HR, leveraging data-driven performance insights to iteratively refine corporate affairs strategies and maximize impact on business objectives.
• Collaborate effectively with corporate affairs teams to deliver high-impact communications that support corporate strategy and achieve business objectives.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• 10 years of progressive experience in corporate communications, public affairs, or general business consulting, to include 6 years of experience developing and implementing public affairs strategies for complex organizations.
• Experience developing and implementing communications strategies that drive significant business value and enhance the organization's reputation.
• Expert understanding of the financial services industry and regulatory landscape as it relates to the technology landscape, including enterprise IT systems, digital transformation, data strategy, and cybersecurity.
• Trusted advisor who effectively guides alignment and decision making through collaboration.
• Proven ability to analyze complex situations, identify key challenges, and implement solutions that drive business success.
• Exceptional communication skills with the ability to tailor messaging to diverse audiences. A recognized thought leader within the industry, capable of presenting complex information clearly and persuasively to both internal and ex