Job Description Summary

Department - Information Technology

Job Description

Job Type: Classified

Job Classification: 5422 - Information Technology Support Analyst I

Salary Grade: 13

Pay Range

Hiring Range: $59,675 - $71,614 Annually 

Pay Range: $59,675 - $83,553 Annually 

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

Pima County Information Technology (ITD) has an opening for an Operational Support Generalist to be an entry-level member of a technical support team. This team provides support across all disciplines within ITD and all applications supported by ITD.

The ideal candidate will be a versatile performer with a balanced blend of technical, social, communication, and analytical skills. They should be team-oriented, possess a strong work ethic, and have the initiative to identify and address tasks independently. A proactive, adaptable individual with an agile mindset who consistently delivers results across a wide range of technical disciplines. Experience in at least one of the following: Application Administration, System Administration, Networking, Data Center, Cloud integration, or Desktop Support is a plus.

CJIS certification may be required, depending on specific assignment, in order to successfully pass the probationary period.

In applying for this position, pay particular attention to the description that follows and to the preferred qualifications at the end of this posting, addressing each qualification in your application.

This position is on site with the possibility of part-time telecommuting after 6 months of initial probation.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Installs, configures, deploys, troubleshoots and maintains client computing and communications hardware, software and associated peripherals;

• Coordinates, administers and performs installation, configuration, decommission, troubleshooting and maintenance of client devices including desktop/laptop computers, hand-held communication devices and printers;

• Assists in the development and enforcement of client environment configuration and deployment procedures, and practices;

• Troubleshoots and resolves complicated issues within the client operating system, applications and affiliated software and hardware environment;

• Assists in evaluating and recommending client computing and communications devices for use by County employees (e.g., desktop and laptop computers, printers);

• Assists in defining client environment system administration policies, procedures and practices;

• Participates in the development of department and division procedures regarding implementation and configuration of software and hardware used within the client-computing environment;

• Assists in defining client infrastructure and associated component processes and improvement opportunities;

• Monitors client computing and communications environment for proper operation within established performance, function and availability expectations;

• Configures and maintains conference/meeting room presentation equipment;

• Communicates information to and between the user community and other IT resources;

• Captures and records actions taken in Service Desk Management system per Service Desk procedures.

MINIMUM QUALIFICATIONS

Bachelor’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS) or a closely-related field as determined by the department head at the time of recruitment.

OR:

Associate’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems or a closely-related field as determined by the department head at the time of recruitment AND<