Manager, Business Continuity and Operational Resilience

Manager, Business Continuity and Operational Resilience

Manager, Business Continuity and Operational Resilience

Do you want to be part of an organization that’s dedicated to helping Capital One identify, manage and effectively mitigate risk – for our customers, our communities and our associates? Capital One is seeking an enthusiastic, self-motivated Risk Manager to join the Business Continuity Risk Management (BCRM) team within the Operational Risk Management second line of defense. BCRM is responsible for independent governance and oversight of Capital One’s business continuity and operational resilience practices enabling Capital One to respond to and recover from business disruptions.

The ideal candidate is experienced at coordinating cross-functional stakeholders across lines of defense, and can effectively communicate to Senior Leaders while comfortably navigating through ambiguity and exercising exceptional critical thinking skills. This candidate will be responsible for supporting the Operational Resilience workstream, primarily designing and executing governance routines for the Operational Resilience workstream.  Additionally, this role will support providing effective risk advice and challenge to business decisions and activities impacting Operational Resilience services. This role offers the opportunity to thrive in a fast-paced and collaborative environment by applying critical thinking skills to solve complex problems.

Responsibilities:

• Coordinating with other second-line groups, including Third Party Risk Management, Cyber, and Technology and Data Risk Management to design and implement oversight and challenge routines for the Operational Resilience framework

• Designing, owning, and coordinating with first-line stakeholders to execute governance routines that will transition our Operational Resilience framework and activities into BAU routines, including, but not limited to:

  • Regular review and updates of Essential Business Service

  • Evaluating test and exercise results against Service Disruption Tolerance

  • Regular reporting of Operational Resilience key risks and program status

• Effectively challenge business decisions and activities that impact operational resilience, and overseeing remediation through completion

• Support designing new capabilities in our system of record to effectively document Operational Resilience information

Skills and capabilities:

• Strong analytical, critical thinking, and problem solving skills; ability to “connect the dots”

• Proven ability to successfully lead strategic cross-functional process initiatives

• Ability to distill complexity and drive alignment across stakeholders from multiple lines of business and defense

• Proven ability to work independently; flexible to change in a fast paced environment that requires the balancing of competing priorities

• Strong risk judgment

• Excellent communicator and influencer across various levels of stakeholders

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 5 years of experience in a Risk Management or Crisis Management role

• At least 3 years of experience working within a business continuity, business resiliency, or operational resiliency environment

• At least 2 years of experience supporting formal risk assessments [Risk Control Self Assessments (RCSAs), Hazard Vulnerability Analysis (HVAs)]

Preferred Qualifications:

• Experience with Operational Resiliency software tools (Fusion, Archer) 

• Associate Business Continuity Professional (CBCP) or Associate Business Continuity Professional (ABCP) certifications 

• Understanding of IT environments; experience with linkage between Business Continuity and Disaster Recovery

• Experience working in the financial services industry

• Experience responding to audit or regulatory examiner requests [Office of the Comptroller of the Currency (OCC), Federal Reserve Board (FRB), Federal Financial Institutions Examination Council (FFIEC), Farm Credit Administration (FCA)]

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are lis