Senior Technical Operations Engineer, Infrastructure Support
GoogleAbout the role
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience as an IT Technician, Support or Operations Engineer.
- Experience in fleet management.
- Experience in audio/visual and video conferencing design and system integration.
Preferred qualifications:
- Experience in technical writing and network diagnostics.
- Experience in supporting global deployments.
- Expertise in the AV Platform, IT and networking hardware and software concepts.
- Excellent influencing and stakeholder management skills.
About the job
Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.
In Technical Operations Engineering (TOE), our goal is to make it easy for every Googler to be productive all over the globe. TOEs are technology generalists who identify and remove friction points in Googlers productivity tools and technology.
As an Operations Engineer, you will be responsible for service management delivery. You will play a key role in managing a fleet of various technologies but mainly audio visual installations among several other commonly used devices by Googlers across the globe.At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
As an Operations Engineer, you will be responsible for service management delivery. You will play a key role in managing a fleet of various technologies but mainly audio visual installations among several other commonly used devices by Googlers across the globe.Responsibilities
- Design and deliver support services for mainly Audio-Visual (AV)/Video Conferencing (VC) deployments, among others, within the service management framework partnering with the Engineering Tools Platform Development team and product groups.
- Drive vendors and hold them accountable for services provided by designing Key Performance Indicators (KPIs).
- Leverage tools and services to address fleet monitoring, incident and request management, and technology refreshes.
- Establish and sustain relationships with key site leads and internal partner teams specific to day-to-day operations.
- Act as the Tier 3 escalation layer for the products support issues.
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