Director, Technology Delivery

Join a National Top Workplace  Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.  Join Us from Anywhere While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 
·         Flexible Time Off to recharge when needed ·         Nine Company-Wide Holidays ·         A diverse suite of benefits prioritizing your growth, development, and personal well-being 
Discover more about our perks and benefits here.  Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 

About the team and what we'll build together

This role will support the Kobie general Program Manager responsible for implementations for one or more key Kobie clients. You will participate in the business and technical relationship with the client and will be tasked with leading a team in the creation of high-quality solutions, planning resources, and managing the expectations of a high-profile client partner.

How you will make an impact

• Orchestrates End‑to‑End Delivery Execution
  • Own technical execution from SA handoff (post‑discovery) through build, launch, hypercare, and ongoing run.
  • Set and govern delivery plans (scope, milestones, technical dependencies), ensuring on‑time, on‑budget, and in‑quality outcomes.
  • Serve as the single technical escalation point for implementation and run, driving decisions and clearing blockers.
  • Accountable for client satisfaction as it relates to technical delivery and runtime health.
  • Leads Cross‑Functional Coordination and Communication
    • Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and decision rights.
    • Run daily/weekly operating rhythms (standups, risk reviews, release/incident readouts) that keep delivery moving.
    • Escalate with precision—anticipate organizational pinch points and engage the right leaders at the right time.
    • Serve as a single technical point of accountability during delivery issues.
    • Triage Issues and Identify Root Causes
    • Own oversight of root cause analysis and corrective action.
    • Lead incident triage (functional and technical), coordinate diagnostics, and own the path to resolution.
    • Conduct structured Root Cause Analysis (RCA); document causes, corrective actions.
    • Track and retire recurring defects via systemic fixes (tooling, process, config standards, or code changes).
    • Ensure Program‑Level Operational Stability
      • Govern platform health post-launch, error budgets aSLOs in partnership with Engineering/Operations to protect client outcomes.
      • Own technical readiness of environments, integrations, and data pipelines supporting live programs.
      • Accountable for operational outcomes at a program level.
      • Drive Strategic Readiness for Launches and Changes
        • Lead go‑live readiness: cutover planning, rollback paths, data migration checks, and production access controls.
        • Chair technical Go/No‑Go with clear risk framing, mitigations, and stakeholder sign‑off.
        • Coordinate change windows and release trains to minimize client impact and validate operational readiness before launches or changes.
        • Continuously Optimize Workflows for Efficiency
          • Map and improve delivery workflows end‑to‑end (from SA handoff to run), reducing manual effort and cycle time.
          • Instrument and eliminate bottlenecks using data (e.g., wait states, rework, defect escape rates).
          • Standardize playbooks, templates, and automation to increase predictability and scale.
          • Support Client KPI and SLA Monitoring
            • Define and track delivery KPIs/SLA dashboards (e.g., release velocity, incident MTTR, defect density, change success rate).
            • Correlate technical signals with business