Customer Success Specialist (Italian speaking)

Join Udemy. Help define the future of learning.

Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. 

Learn more about us on our company page.

Where we work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About your skills 

Prioritisation:  Manage the success of a portfolio of 300-400 Udemy Business (UB) customers who are investing in the platform for their team, department, or small organization 
Negotiation: Help to influence negotiations alongside Renewal Management Team and partner with Sales to achieve upsell targets
Presenting: Lead customer meetings along the full lifecycle: Kick off, Partnership Planning, Executive Business Reviews, Renewals meetings (and any ad hoc meetings)
Project Management: Support/develop  projects and tasks related to the broader Customer Success team across geo locations and business segments
Teach: Conduct online trainings for existing and new customers and be able to teach customers how to drive a learning culture

 

What you’ll be doing

• Manage the success of a portfolio of 300-400 Udemy Business (UB) customers who are investing in the platform for their team, department, or small organization

• Be an expert on the UB Platform with a deep understanding of our technology, content and different product and service offerings

• Negotiate and renew customer contracts and partner with Sales to achieve upsell targets

• Lead customer meetings along the full lifecycle: Kick off, Partnership Planning, Business Reviews, Renewals meetings (and any ad hoc meetings)

• Proactively monitor our customer base looking for both red flags and opportunities to increase revenue

• Be a voice of the customer and proactively communicate customer feedback to cross-functional teams

• Effectively manage product onboarding and implementation for new customers

• Conduct online trainings for existing and new customers

• Respond to questions from customers directly or route questions to appropriate resources for training or support

• Support additional projects and tasks related to the broader Customer Success team
  
  

  What you’ll have 

• Intensely curious mindset, lifelong learner, resourceful, gets stuff done
• 1-2 years of B2B SaaS customer success, account management, consulting and/or sales experience
• Love for teamwork and commitment to building a world-class customer experience
• Outstanding verbal and written communication skills
• Superior project, time management and organizational skills
• Excellent attention to detail
• Ability to adapt quickly and thrive in a fast-paced environment, but also an interest in helping build sustainable processes
• Language fluency in Italian
• Experience managing accounts using Salesforce is preferred, but not required

Why work here?

You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thin