COMMAND CENTER OPERATOR - FT

Overview

 

Our Commitment to Service:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities

This position is responsible for manning the Command Center or Podium as assigned to dispatch security personnel, receive incoming calls, and maintain required log books.

 

 

Essential Job Functions:

 

• Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company. 
• Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex. 

• Prepares detailed incident reports in a clear and precise manner.
• Operates and monitors the fire alarm and security CCTV systems.
• Maintains accurate security incident logs.
• Operates and monitors all holdup alarm systems.
• Implements notification process in emergency situations i.e., fire, bomb threat, weather emergencies, etc.
• Assists in the coordination of emergency situations.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
• Promotes an outgoing, friendly customer oriented personality at all times.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Exhibits conduct in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.

 

Service Initiative:

• Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused
• Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
• Inform Supervisor of Guest needs which may require special accommodations
• Show special recognition of frequent Guests
• Maintain a safe, clean and comfortable environment for Guests at all times
• Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
• Present a neat, clean and well-groomed appearance at all times
• Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
• Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
• Promote positive public relations and create an enjoyable atmosphere for all
• Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
• Maintain a professional and positive relationship with vendors, Guests and co-workers
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Qualifications

• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, outgoing personality, while being able to project a professional appearance.
• High School Diploma or equivalent is required and a minimum of one (1) year of appropriate experience preferred, or the equivalent combination of education and experience.
• Must be able to communicate with guests and other employees in a positive manner.
• Must be able to effectively direct vehicular traffic in parking lots/garage and entrances/exits.
• Ability to read and und