Director, Commercial Data Operations

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Position Overview:

The Director, Commercial Data Operations provides team leadership, technical expertise, analysis and operational support to North America Bioscience for Grifols.  This position leads team members in support of the commercial organization in the design, development and delivery of critical business information.  This team comprises various data-driven functions within the commercial organization; such as data strategy/sourcing, data warehouse operations, data analytics and business intelligence and associated tools.  This individual, and team, will be called on to perform routine and ad-hoc analyses to support sales and marketing strategies, and maintain operational processes as applicable to improve the effectiveness, efficiency and productivity of the commercial organization.  In addition to individual contributions to the team’s mission and vision, this individual will supervise five (or more) direct reports providing leadership, direction and support.  This role within the organization requires an in-depth understanding of sales and marketing tactics, internal and external datasets, and the ability to develop thoughtful analyses and strategic insights in support of the strategies.

 

Responsibilities include but are not limited to:

 

● Lead a team of (5+) individual analysts to research and source all commercial data, and provide sales and marketing analyses via business intelligence insights in support of the NA Biopharma organization

● Oversee data sourcing, acquisition, and efficient data processing via master data management (MDM) solutions to populate the commercial data warehouse and enable downstream reporting             

● Accountable for quality control and data remediation of incoming 3rd party data while streamlining the availability of effective commercial data for impactful analyses and decision-making                       

● Ownership for the commercial data warehouse and all associated functionality and processes to maximize the data infrastructure and ecosystem                                                      

● Direct and influence commercial analyses; to include sales force size and structure and all sales alignment changes, targeting effectiveness, marketing ROI, customer-facing as well as internal business reviews          

● Understand customer relationship management (CRM) concepts and partner with peer groups in Commercial Excellence to align on data connectivity and usage (eg, Salesforce.com)                                                     

● Understand incentive compensation philosophies and provide any prerequisite support consistent with the Grifols NA Biopharma sales performance management programs (eg, sales incentive compensation plans, awards and recognition programs)                                                  

● Maintain and enhance existing business intelligence tools (eg, Power BI), constantly assessing and aligning tools/applications with internal customer needs                                                

● Take lead establishing team vision and mission and associated strategic data roadmaps            

● Set team and individual goals, establish priorities and manage resources in support of team objectives        

● Provide coaching and guidance to direct reports and ensure opportunities for growth and development are identified with action plans associated   

● Assist the Vice President, Commercial Excellence as needed with cross-functional and enterprise-wide projects 

 

Skills/Qualifications/Education:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function