Jobs and Careers
WI

Customer Service Representative - Watertown WI

Wis-Pak
United Statesfull_timeVerifiedPosted 22 May 2025
💰 $48,000/yr

About the role

Location:

 Watertown, WI

Shift/Work Schedule:

 Mon - Fri 7:30 am - 4:00 pm (Full-Time)

Pay range:

 $24.15/hour

ABOUT US

We are Wis-Pak, a leading manufacturer and distributor of popular beverages such as Pepsi-Cola, Mountain Dew, Lipton Iced Tea, Aquafina water, Vita Ice, Klarbrunn sparkling water, and Bubbl'r. You've probably seen and bought our products at your local stores or restaurants. We are a billion-dollar manufacturing and distribution organization offering ample opportunities to drive change, innovate processes, and help shape our company's future direction. We are looking for difference makers in all areas of our business to join us on our growth journey.

WHAT WE OFFER

  • Paid Time Off
  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts
  • Critical Illness/Accident Coverage
  • Life Insurance
  • Short & Long-term Disability
  • 401(K)
  • Profit Sharing
  • Parental Leave
  • Tuition Reimbursement
  • Paid Holidays

ABOUT THE JOB

  • Consolidate Shareholder and customer warehouse orders entered through the Shareholder Service Portal to JD Edwards.
  • Consolidate Shareholder Direct to Trade/Bulk orders entered through the Shareholder Service Portal to JD Edwards.
  • Process Layer and Case Picked Shareholder orders entered through the Shareholder Service Portal to JD Edwards.
  • Process backorders daily to help avoid any Shareholder out of stock situations.
  • Process Shareholder product returns for credit and recycling.
  • Assist Shareholders and customers with order entry via the Shareholder Service Portal and trouble shoot entry issues.
  • Ensure communication for all order requirements to production schedulers, dispatchers, material schedulers, and transfer schedulers.
  • Follow up on completion of all order requirements with production schedulers, dispatchers, material schedulers, and transfer schedulers.
  • Assist Shareholders and Wis-Pak warehouses in managing PQI.
  • Follow internal product supply plans and guidelines for sourcing in processing Shareholder and customer orders.
  • Work with Wis-Pak warehouses and Marketing to manage Shareholders in and out of promotional packaging.
  • Follow internal guidelines for maximizing payload on shipments to Shareholders.
  • Professionally communicate to Shareholders all information that pertains to status of order fulfillment.

 

DISCLAIMER: The information listed above is not intended to be an all-inclusive job description. A full list of duties and responsibilities for this position is available upon request.

ABOUT YOU

  • High School diploma or equivalent
  • Capability to effectively communicate or demonstrate computer skills using JD Edwards or similar ERP software systems is essential to this position.
  • Should have some ability to demonstrate computer skills using Microsoft Office Products, especially Excel or other related spread sheet software.
  • Ability to demonstrate an understanding of basic math.
  • Efficient and accurate data entry skills.
  • Good organizational, multi-tasking, analytical, and time management Skills. Self-starter that is able to work independently.
  • Must have ability to demonstrate outgoing, personable, and proactive communication skills.

Wis-Pak/WP Beverage is an equal opportunity employer that complies with EEOC rules and regulations. We use E-Verify to confirm the identity and employment eligibility of all new hires.

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Company

Wis-Pak

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