Director, Digital Commerce Engineering (Customer Experience Platforms)

Aeroflow Health - Director, Digital Commerce Engineering (Customer Experience Platforms)

Location: Asheville, North Carolina — Hybrid Preferred
Remote: Remote candidates may be considered within approved hiring locations

Build the Future of Digital Healthcare

Technology should make healthcare easier—not more complicated.

Every day, hundreds of thousands of patients rely on Aeroflow Health to access life-changing medical products and clinical services. Behind every prescription fulfilled, every order placed, and every patient served is technology that must be secure, scalable, intuitive, and remarkably reliable.

As Director, Digital Commerce Engineering, you'll lead the engineering organization responsible for those experiences. You'll develop exceptional Engineering Managers, strengthen the platforms that power our digital ecosystem, and help build technology that removes friction from healthcare for patients across the country.

If you're passionate about growing leaders, building high-performing engineering organizations, and delivering technology that makes a measurable difference in people's lives, we'd love to meet you.

The Opportunity

At Aeroflow, engineering isn't a support function—it's a strategic driver of our growth.

Our Digital Product Engineering organization builds the customer-facing platforms that power experiences across Mom & Baby, Sleep, Urology, and our digital commerce ecosystem. As we continue to grow, we're investing in the leaders, systems, and engineering practices that will define our next chapter.

As Director, Digital Commerce Engineering, you'll lead Engineering Managers responsible for building secure, scalable, and resilient digital products while helping elevate the engineering culture, technical direction, and operational excellence of the organization.

This role is designed for a leader who enjoys balancing strategy with execution—someone who can develop people, simplify complexity, improve engineering systems, and create alignment across technical and business teams.

Working alongside leaders across Technology, Product, UX, Security, Data, and Operations, you'll help shape how engineering delivers value throughout the business while ensuring every investment ultimately improves the customer experience.

Your Primary Responsibilities

Your success won't be measured by the code you write.

It will be measured by:

•  the Engineering Managers you develop,
•  the teams you build,
•  the platforms your organization delivers,
•  and the patient experiences those products make possible.

 

Build Exceptional Engineering Teams

•   Develop and coach Engineering Managers while fostering a culture of ownership, accountability, innovation, and continuous improvement.
•  Build, retain, and grow high-performing engineering teams through thoughtful hiring, mentoring, and succession planning.
•  Create an environment where talented engineers are challenged, supported, and empowered to do their best work.
•  Establish organizational clarity by defining priorities, ownership, and decision-making across multiple engineering teams.
•  Remove obstacles, improve execution, and help teams deliver consistently with confidence and quality.

 

Shape the Future of Our Platform

•  Define and execute the long-term engineering strategy for Aeroflow's Digital Commerce Platform, creating a unified technical vision across Mom & Baby, Sleep, Urology, and future business lines.
•  Design reusable platform capabilities, including customer identity, customer context, experimentation, personalization, and shared commerce services, that become strategic assets across the organization.
•  Identify opportunities to simplify architecture, improve scalability, and strengthen platform consistency.
•  Guide modernization efforts that improve long-term platform health while creating optimal patient experiences.
•  Balance strategic investments with near-term delivery commitments and business priorities.

 

Raise the Engineering Bar

•  Drive architectural consistency across customer-facing products through shared engineering standards, reusable services, API-first design, and cloud-native principles.
•  Champion engineering capabilities that enable cont