Lead Retail Sales Associate

Under the direction of the Supervisor, Retail, the Lead Retail Sales Associate thrives on change and is a risk-taker who is highly motivated to make a difference. Models and leads strategic, catered, and best in class selling behaviors, and assists with maintaining operational excellence for the Retail department. Works side by side with fellow team members to ensure a memorable guest experience is always provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Assists the Supervisor, Retail in training Retail Sales Associates to achieving sales goals: leads by example and works along-side store team while modeling service and selling expectations; oversee business/operational expectations when Supervisor is unavailable.
2.    Responsible for assisting and overseeing Point of Sales transactions and confirms accuracy of all Point of Sales activities.  Responsible to closeout registers of Retail team members at end of each shift.  Communicates variance issues and submits discrepancies to Accounting in designated time-frame.  
3.    Models and improves accurate store operations to optimize productivity and ensure compliance with all Department and enterprise policies and procedures, visual merchandising standards and product flow efficiency, to create an elevated guest experience.
4.    Maintains store cleanliness and health and safety measures.
5.    Conducts pre-shift huddles to ensure high level of communication throughout team.
6.    Performs other duties as assigned to support the efficient operation of the department.

 EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School diploma or GED required.

• Minimum two (2) years of customer service experience required. Experience within the retail industry strongly preferred.

• Previous leadership experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management.

• Ability to meet or exceed sales, guest service standards.

• Comfortable working and speaking with the public.

• Basic computer skills in Microsoft Word, Excel and Outlook.

• Ability to maintain a positive and professional demeanor under stressful situations.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Select One of the Following for Driving Responsibilities:  No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to prom