Customer Service Representative

Hanes Industries, a division of Leggett & Platt in Grapevine, TX is seeking a qualified Customer Service Representative. Hanes is a converter and distributor of industrial fabrics and other products. This person must be focused on providing exceptional customer service, have excellent verbal and written communication skills, high attention to detail, and ability to multi-task, be proficient and accurate with data entry, competent math skills and exceptional computer skills.

Primary responsibilities are:

• Receive and enter all orders verbal, faxed or e-mailed. Handle all inquiries/problems.
• Receive and review electronically transmitted orders.
• Handle all customer service duties for salespersons and regions
• Coordinate handling of customer inquiries and issues.
• Confirm rush orders.
• Create back orders.
• Work with plant on ship dates and any problems related to an order.
• Maintain open order files.
• Fax order confirmations to customer if required.
• Relay information relative to other FOB’s.
• Advise salesperson of any customer issues.
• Write up return authorizations (CARs) and follow up
• Make quote changes for all local sales accounts
• Perform other duties as assigned.
• Applicant must have 2-5 years of customer service experience.

To learn more about Hanes visit our website at:  www.hanescompanies.com.

Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!

Equal Employment Opportunity/Veterans/Disability Employer