Pro-Markets Customer Service Representative (Ontario, CA)

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

“We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”

Key Skills and Abilities Include: 

• High School Diploma or equivalent 

• Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided 

• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy 

• Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time 

• Mobility to move freely across uneven terrain both indoors and outdoors safely 

Key Personal Attributes Include: 

• Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees, including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service 

• Practical organization skills with strong attention to detail, along with the ability to multi-task and prioritize multiple assignments 

• Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc. 

• Reads writes, and speaks the English language fluently 

Specific Responsibilities and Key Deliverables Include: 

• Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software 

• Responds to customer sales inquiries in a timely, accurate, and appropriate manner 

• As part of the support team, document and process product use recommendations as required 

• Utilizing JDE, enter and process customer's orders as requested. Meet or exceed timelines established under Timely Transaction Processing Policy (TTP) 

• Submit and code bills and invoices to our AP department for payment. 

• Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs. Order product as required. 

• Conduct monthly inventory cycle counts and annual full inventory reconciliations. 

• Assist the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns 

• Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer 

• Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files. 

• Assists other office team members in administrative task