Home Health Staff and Training Specialist

Description

The IC: Building a world where everyone is Known, Valued, and Included.

Getting to know us:

The Independence Center is the local home of civil rights for people with disabilities. Working with individuals, their families, and the community, we create independence so that all may thrive. We are not an assisted living center; instead, our organization provides information, resources, and support to help people with disabilities live, learn, work, play, and participate in civic life as equals.

Why YOU are a good fit:

Are you an individual with high energy and strong self-motivation, dedicated to creating a positive impact? Do you possess exceptional skills in managing multiple responsibilities and take pride in consistently delivering outstanding results? If you are someone who values teamwork but also seeks opportunities for individual professional growth, then this role is perfectly suited to your caregiving spirit! Join us and be a part of making a meaningful difference.

What makes us one of the Gazette’s “Best Places to Work” every year:

Want to make a meaningful difference in our community while enjoying a healthy work-life balance? The IC offers a fun, casual and supportive work environment, competitive pay, and great benefits including:

• Flexible Fridays
• Paid sick and frontload PTO
• 403(b) retirement plan with employer match
• Employer-paid life and disability insurance
• Employee Assistance Program (EAP)
• Exceptional medical, dental, vision coverage
• Tuition reimbursement

Requirements

What you bring to the table:

The Home Health Staff and Training Specialist is responsible for seamless operations within Home Health by providing comprehensive administrative assistance and field support.  This position is responsible for preparing and leading comprehensive and engaging in-person classroom training, in-home training, and ongoing support for caregivers including in-home personal care services. This role contributes significantly to the efficient functioning of the Home Health team and the delivery of exceptional service to clients.

Individuals with a desire to work alongside people with disabilities, make a significant contribution to the independent living movement and work with terrific teammates. You’re passionate, excited about making a meaningful impact, and ready to join an organization that leans into the challenges of educating our community about the importance of equal rights and empowerment for people with disabilities.

Specifically:

Required Skills/Abilities:

• Demonstrates The IC’s core values of Adaptability, Collaboration, Inclusion, Integrity and Person First.
• Commitment to co-creating a culture that fosters diversity, equity, accessibility, and inclusion.
• Extraordinary customer service skills.
• Effective communication skills.
• Self-motivated, persistent, and flexible.
• Strong organizational skills and detail oriented.
• Ability to handle multiple priorities as well as deadlines.
• Takes responsibility for high-quality work.
• Capacity to work individually and as a member of a team in a team-oriented, inclusive environment.
• Possess decision-making and problem-solving skills.
• The capacity to empower individuals to advocate for themselves to maximize independence. 
• Ability to maintain a high level of confidentiality and work within the confines of HIPAA regulations.
• Proficiency with computers, including MS Windows, MS Office (Word, Excel, PowerPoint, Outlook, Teams), Zoom, and other common computer programs.

Essential Responsibilities:   

• Provide hands on direct care and support to clients in their homes and accompaniment visits which include Personal Care Assistance, Health Maintenance, and Homemaker Services.
• Assist Home Health office staff with various projects or tasks as needed to include
• HR pre-hire tasks, scheduling, quality, and special projects.
• Manages the on-call phone and provides back-up care as needed in accordance with the Scheduler On-Call policy (approximately one week out of every 3-6 weeks).
• Checks the Electronic Medical Record (EMR) consistently for quality, identifies errors, and proactively works for timely resolution of any concerns.
• Professional and timely documentation of critical patient care notes and relevant data within EMR software and alternate applications on the day of service.
• Communicate effectively and professionally internally and externally with all clients, community partners, and staff providing extraordinary custo