Service Delivery Manager

Why join Safeguard Global?  👀 

We want to help you “work in any way” — that means making time for family, commitments, and life outside of work so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work.  🚀 

Our roles aren’t just remote and hybrid first — they break free from the traditional ways of doing things, paving a way for a job that works for you. ✅ 

How you will make a difference:  

As our Service Delivery Manager, you’ll be at the heart of building and nurturing long-term, strategic relationships with enterprise clients. You’ll partner closely with clients to ensure they achieve their goals through our services, acting as the bridge between their needs and our internal teams. In this role, you’ll drive client satisfaction, retention, product adoption, and advocacy, making a tangible impact on both their success and ours.

• Drive Strategic Growth: Translate complex client goals into long-term success strategies that align outcomes, mitigate risk, and accelerate adoption across global workforces.

• Lead High-Impact Conversations: Own executive-level relationships (CHROs, CFOs, VPs, Global Mobility leaders) and guide strategic business reviews, steering committees, and multi-stakeholder planning sessions.

• Unlock Expansion Opportunities: Partner with commercial teams to lead renewal strategies, strengthen forecasting accuracy, and proactively identify upsell and growth opportunities.

• Maximize Client Value: Develop a deep, holistic understanding of Safeguard Global’s services and educate clients on advanced capabilities, roadmap innovation, and best practices to increase adoption and ROI.

• Convert Strategy into Revenue: Support detailed scoping and solution design to ensure seamless transitions from opportunity to live revenue with a high probability of success.

• Ensure Delivery Excellence: Oversee end-to-end governance of complex client portfolios, maintaining compliance with contractual commitments and service standards.

• Identify & Mitigate Risk: Analyze patterns of risk across countries, service lines, and stakeholders, proactively addressing issues before they impact performance.

• Enable Data-Driven Decisions: Maintain accurate Salesforce CRM records, ensuring clear visibility of client KPIs, portfolio health, and growth indicators.

What will make you stand out:   

• Proven experience driving client growth and enabling long-term success through strategic account management and adoption initiatives.

• Hands-on expertise in HR, payroll, operations, or customer success, applied in supporting enterprise clients. Bachelor’s degree preferred.

• Track record of building and influencing relationships with senior executives, guiding key business decisions, and fostering trust.

• Advanced communication, negotiation, and presentation experience, engaging confidently with stakeholders at all levels.

• Demonstrated ability to manage complex projects, solve problems, and oversee delivery across enterprise-level accounts.